I waited to write this review since I had to replace the original soundbar that I purchased due to a problem that came up when installing. It's not often that you get to praise a company for outstanding customer service but that is certainly the case with Anker. The original soundbar arrived quickly in a well packaged shipping box with no apparent damage to the product. Set up was a breeze and once I had audio I was very happy with the actual sound quality.
I am using it with a Samsung UN65RU7100FXZA Flat 65'' 4K UHD 7 Series Smart TV (2019) also purchased on Amazon. I first connected it with both the supplied optical audio cable directly to the TV output, and then via Bluetooth. The first issue was noted when I was unable to get the optical input to work on the soundbar, even after trying multiple setting manipulations on both the TV and the soundbar. I then switched to the Bluetooth input and finally had audio coming from the soundbar. The Bluetooth connection and pairing were very smooth and easy. Unfortunately, this is were I started to notice another issue. The audio began to delay from the video (remember the old karate movies where the overdubbing English audio didn't match the mouth movements in the video?). This delay increased over time and became roughly a 1 second delay. Switching channels would shorten the delay but again it would increase over time. I tried to reset the TV, the soundbar, re-pair the Bluetooth, etc. and always had the same issue. Finally, I decided to contact Anker to see if they could help.
I called the customer service number provided and made contact with Britney from Anker. She was extremely professional and didn't hesitate to provide a solution once I explained my issues. She said it "sounds like there is something definitely wrong with the speaker I received and that she would send out a replacement immediately."
She started a service ticket and said that she needed the serial # of my original soundbar. I had to wait until I got home later that day to retrieve the serial # but Britney provided an email address for me to send it to her. The email correspondence was prompt and professional and the replacement soundbar arrived within the 3-5 business days that she said it would.
I connected this soundbar in the exact same manner as previously described and tested both the optical audio input and the Bluetooth input. Both worked perfectly!
I am very happy with the quality of this soundbar, the ease of installation, and most of all the outstanding customer service that Anker has for their products. I just wish that other companies would be as accommodating as Anker.
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Product Description
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Deeper and Deeper:Infini’s built-in dual subwoofers and bass ports deliver deep bass, intensified by exclusive BassUp technology. |
Movie Mode:Intensified bass and surround sound fill your room to immerse you in the movie experience. |
Music Mode:Your songs are boosted by well-balanced highs and mids, and a huge hit of bass. |
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Dialogue Mode:The mid-range is enhanced to ensure you hear speech and vocals with incredible accuracy. |
Slim Design:The 2.2 inch design fits comfortably under your TV or can be discreetly mounted on the wall. |
What You Get:Soundcore Infini, power cord (4.9 ft), remote control, 2 AAA batteries, 3.5 mm to RCA audio cable (4.9 ft), digital optical cord, 2 wall mounting bolts, 2 wall mount brackets, wall mounting template, user manual. |
Reviews with images
Great Soundbar !
SoundCore Infini Soundbar is a great looking soundbar that produces clear and crisp 100 W sound with perfect non overwhelming bass through its built-in mini sub-woofers. Soundbar comes in a secure and sturdy box with enough cushioning to prevent it from any accidental damage. The Soundbar speakers are covered with a black metal grill all around giving the product a nice seamless look.In the box, you will also get a power cord, remote control with batteries, 3.5 mm to RCA audio cable, digital optical cable, wall mounting bolts and brackets, wall mounting template and user manual. The soundbar also has ports for digital coax and aux connection. Soundcore has made sure that you are able to use this product out of the box by providing all possible ways to connect devices including the connecting to the wall using the mounts. :-)The soundbar is very easy to set up and is pretty much plug n play. The optical cable provides an excellent quality connection with the TV compared to Bluetooth connection which Iuse primarily to connect my phone. The soundbar has an excellent immersive sound. The surround effect created by the Soundbar is also great and produces very clear dialogues. Sound and effects reproduction is very crisp. Infini Soundbar also comes with a remote for ease of use, volume control, mode changes, etc. It has music, movie and dialogue mode (enhanced mid-range for clear dialogues) and the soundbar output adjusts automatically based on the selected mode. Similar to other Soundocre products, this soundbar has BassUp technology for a deeper intensified bass which is not chest thumping but will blow the popcorns away.Overall, this is an impressive Soundbar and every music node or sound coming out of the TV is much better. It definitely adds a punch to the movies, sports and music.Solid product by Soundcore and Anker.
Top reviews from other countries
Francois hebert
Service à la clientèle exceptionnel!
Reviewed in Canada on July 22, 2019
arecad
It's a decent soundbar but lacking bass. Exceptional customer service
Reviewed in Canada on May 16, 2019