Wireless Type | 802.11ac |
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ARRIS SURFboard SBG10 DOCSIS 3.0 16 x 4 Gigabit Cable Modem & AC1600 Wi-Fi Router , Comcast Xfinity, Cox, Spectrum , Two 1 Gbps Ports , 400 Mbps Max Internet Speeds , SURFboard App
Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Purchase options and add-ons
- A Trusted Name in Home Connectivity: Get high speeds, better coverage, and a two-in-one product! With the ARRIS SURFboard SBG10 Wi-Fi Cable Modem, you will increase your network capability and get fast streaming and downloading throughout your home. From a trusted brand with over 260 million modems sold and growing..MoCA Technology : No. Telephone Port : None.
- Save Money: Own your modem and save. Reduce your cable bill up to $168 dollars per year in cable modem rental fees (Savings vary by cable service provider). Certified for use with most U.S. cable internet service providers. For a complete list see additional details below.
- Modem Technology: DOCSIS 3.0 is a reliable, broadly available, and affordable technology that delivers high speed internet to your home devices.
- Simple and Secure Set-up: Just plug-in, download the SURFboard Central App, and follow the step-by-step intrstuctions to activate the modem, set-up and customize your Wi-Fi network, and add devices to your home network! Once setup is complete, the app provides real-time monitoring of the devices on your network, enhanced parental controls like setting time limits and pausing internet and much more.
- Compatibility: The SURFboard SBG10 is compatible with major U.S. cable internet providers including Cox, Spectrum, Xfinity and others. It's approved for cable internet speed plans up to 400 Mbps. Check your Internet Service Provider (ISP) website to confirm compatibility.
- What's in the Box: When you purchase you will get an ARRIS SURFboard SBG10 Cable Modem, Power Supply, Quick-Start guide, and 2-year warranty card.
- Router Technology: Features two 1-Gigabit ethernet ports and delivers Wi-Fi 5 speeds up to 1.6 Gbps (1600 Mbps).
- Dedicated Customer Support: Live Chat and Phone Support available 8am -1am EST.
- Warranty Provided by ARRIS: Product ships with 2-Year Limited Warranty.
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PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Product Description
Our leadership in video and broadband technology and services, combined with our dedication to close collaboration with our customers, allows us to continually stay ahead of the curve and innovate what's next. ARRIS is relentless in our focus to deliver strong results for our customers and our shareholders, and we do so in a forthright and ethical manner. ARRIS delivers a 70-year legacy of innovation. ARRIS invented digital TV & brought wireless internet into the home with the first cable modem gateway. We have a long track record of creating game-changing technology. We’re the same company that the world's leading service providers choose to connect millions of people around the world to the internet - we’re powering the digital world. ARRIS is at the center of a new era of entertainment and communication that unites our vision and technological leadership with our customers’ evolving needs to help transform the way that millions of people around the world connect to the internet and consume content. With the ARRIS SURFboard SBG10 Wi-Fi Cable Modem, you will increase your network capability and get fast streaming and downloading throughout your home. From a trusted brand with over 260 million modems sold and growing. Get high speeds, better coverage, and a two-in-one product!
From the brand
Internet, Wi-Fi, All-in-One.
Stream without buffering. Level up your gaming. The best combo modem/routers for you. Stop paying for monthly modem fee.
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What's in the box
Product information
Technical Details
Brand | ARRIS |
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Series | Surfboard |
Item model number | SBG10 |
Operating System | Arris |
Item Weight | 15 ounces |
Product Dimensions | 6.77 x 1.97 x 6.58 inches |
Item Dimensions LxWxH | 6.77 x 1.97 x 6.58 inches |
Color | Black |
Voltage | 120 Volts (AC) |
Manufacturer | CommScope |
ASIN | B07H42QXF1 |
Country of Origin | China |
Date First Available | September 11, 2018 |
Additional Information
Customer Reviews |
4.3 out of 5 stars |
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Best Sellers Rank | #590 in Computers & Accessories (See Top 100 in Computers & Accessories) #8 in Modem Router Combos |
Warranty & Support
Feedback
From the manufacturer
Get 2 products in 1 device, a cable modem with built-in Wi-Fi router.
ARRIS SURFboard SBG10 DOCSIS 3.0 16 x 4 Gigabit Cable Modem & AC1600 Wi-Fi Router
Experience faster streaming and downloading throughout your home & eliminate monthly modem rental fees.
All-In-One Solution
A Wi-Fi cable modem is a cable modem and a Wi-Fi router in one device. It's a convenient, space-saving device that provides the connection to the internet and the ability to share it with all of your devices.
Sold over 260 Million in Home Connectivity
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Own Your Modem & Save:Own Your Modem & Save: Reduce your cable bill & no longer rent a cable modem, remove those monthly fees. Compatible with major U.S. cable internet providers including Cox, Spectrum, Xfinity and others. |
Reliable Internet:DOCSIS 3.0 is a reliable, broadly available, and affordable technology that delivers high speed internet to your home devices. |
Built-in Wi-Fi Router:No need to manage multiple devices. This space-saving device combines a cable modem & Wi-Fi router, with speeds up to 400 Mbps and Two 1 Gbps Ethernet ports for wired networking. |
Straightforward Set-up:Plug-in the device, download the SURFboard Central App, and follow the instructions to activate the modem and create your Wi-Fi network. |
ARRIS Delivers Quality and Performance
ARRIS Delivers Solutions To Meet Every Need
DOCSIS 3.0 is an reliable, broadly available, and affordable technology that delivers high speed internet to your home devices.
Refer user manual for better understanding on usage of the product.
SURFboard SBG10 | SURFboard G34 | SURFboard SB8300 | SURFboard SBG7600AC2 | SURFboard SBG7400AC2 | SURFboard G36 | |
---|---|---|---|---|---|---|
Customer Reviews |
4.3 out of 5 stars
15,203
|
3.9 out of 5 stars
10,950
|
4.2 out of 5 stars
4,424
|
4.3 out of 5 stars
3,295
|
3.9 out of 5 stars
10,950
|
3.9 out of 5 stars
10,950
|
DOCSIS Download Speed | Up to 686 Mbps | Up to 4 Gbps | Up to 4 Gbps | Up to 1 Gbps | Up to 960 Mbps | Up to 4 Gbps |
DOCSIS Technology | DOCSIS 3.0 | DOCSIS 3.1 | DOCSIS 3.1 | DOCSIS 3.0 | DOCSIS 3.0 | DOCSIS 3.1 |
Downstream & Upstream Channels | 16 X 4 | 32 x 8 | 32 x 8 | 32 X 8 | 24 X 8 | 32 x 8 |
1 Gbps Ethernet Ports | 2 | 4 | 4 | 4 | 4 | 4 |
High Performance Online Gaming | n/a | ✓ | n/a | n/a | n/a | ✓ |
Simultaneous HD, 4K Ultra HD & VR Streaming | n/a | ✓ | n/a | n/a | n/a | ✓ |
Multi-Network Capability | n/a | ✓ | n/a | n/a | n/a | ✓ |
Wi-Fi Standard | Wi-Fi 5 (802.11 ac) | Wi-Fi 6 (802.11 ax) | Wi-Fi 5 (802.11 ac) | Wi-Fi 5 (802.11 ac) | Wi-Fi 5 (802.11 ac) | Wi-Fi 6 (802.11 ax) |
Digital Voice Service Capability | n/a | n/a | n/a | n/a | n/a | n/a |
Multi-Gig Ethernet Ports | n/a | n/a | n/a | n/a | n/a | 2.5 Gbps |
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the ease of setup and installation of the modem. They mention that it's easy to plug in and connect to their computer. Customers are also happy with the speed. That said, opinions are mixed on performance, signal strength, quality, connectivity, and tech support.
AI-generated from the text of customer reviews
Customers find the setup of the networking device to be easy. They mention that the modem install went smoothly, the activation went smoothly through the Xfinity app, and the app is straight forward and easy to use. They also appreciate the well designed online configuration site and helpful user guide.
"...The installation wasn't too bad, other than the automated menu. But it takes 45-60 minutes for the whole process via text...." Read more
"The modem install went smoothly. Its a low priced refurb and I work for an ISP...." Read more
"...Simple installation and a quick call to our ISP (to give them the new MAC address) more than doubled our Internet speed...." Read more
"...it took two tries to get it working with Xfinity it’s been easy to use ever since...." Read more
Customers like the value of the modem. They say it's great for the price, saves them money, and works well. Some say it has no fees to pay and is the best product in terms of performance and price.
"...Works great and saving me money in the future." Read more
"...The price is very reasonable so owning the modem for me makes more sense than renting one from the cable company...." Read more
"Well, I like the device. So far it's been great for the price...." Read more
"Nice little WIFI Model, WIFI signal will get far and nice for the price. Would recommend." Read more
Customers are satisfied with the speed of the networking device. For example, they mention that the download speed is 2 times faster than the AT&T service, the signal seems fast and consistent, and it distributes all the speed they pay Comcast for throughout the house. That said, they appreciate the map loading speed on Google maps. Overall, customers are happy with the performance and connectivity of the device.
"...It came up pretty smoothly. The only negative I have is their app is super kludgy...." Read more
"...We have noticed no reduction in performance from what we had with the Comcast unit and we have 4 smart phones, 2 streaming big screen TVs, 3..." Read more
"...It has strong speed and is consistent whether you are on 5g or 2.4...." Read more
"...The biggest observable difference for me has been the map loading speed on Google maps...." Read more
Customers have mixed opinions about the performance of the router. Some mention it works great so far, with 17 devices on the WiFi, and they all run flawlessly. Others say that it runs slow for maybe one time, and doesn't fully work. Some customers also report poor product activation support, and say the app is kludgy.
"...Guess what? I noticed zero difference in performance and we got those 4 phones on wifi, 2 TVs streaming, 3 laptops going plus the desktop...." Read more
"...unit would lose its connection once a day for 3 days, then ran slow for maybe one time...." Read more
"Bought this modem to save on my internet bill. Works great and saving me money in the future." Read more
"...It came up pretty smoothly. The only negative I have is their app is super kludgy...." Read more
Customers are mixed about the signal strength of the networking device. Some mention that the signal is consistently strong throughout their entire home, while others say that they couldn't get Internet connection. The range is great, and the WiFi signal will get far. However, some customers say that the device loses its WAN connection and the internet starts dropping out.
"...The unit would lose its connection once a day for 3 days, then ran slow for maybe one time...." Read more
"This wi-fi router is great once you get your ISP to add to your account. It has strong speed and is consistent whether you are on 5g or 2.4...." Read more
"...On top of it losing its WAN connection whenever this happens the LAN side of the router drops out as well so you can NOT manage it...." Read more
"This is a great modem/router/wifi device. The signal is powerful enough to cover all 4 stories of my townhome. So far, so good! -..." Read more
Customers are mixed about the quality of the networking device. Some mention it's a pretty good product, a great router, and a system that works like it should. However, others say that some parts in the house it'd weaker than their old modem, and their WiFi started crashing fairly regularly. Some customers also mention that the product has chipset issues.
"...per month including all fees and the perfect channel line-up, incredible sport package, 6 different accounts, and unlimited cloud storage for..." Read more
"Other than the set up, this is really good. If you have Xfinity good luck trying to get this running. They are no help...." Read more
"Within a month or two with this Modem, our Wi-Fi started crashing fairly regularly...." Read more
"Nice little WIFI Model, WIFI signal will get far and nice for the price. Would recommend." Read more
Customers have mixed opinions about the connectivity of the networking device. Some mention that it has good connectivity, with no issue connecting, and the connection is stable. However, others say that the ethernet ports stopped working, the connection between PC and CM drops out, and that the unit does not have WAN Port to connect with ATT service.
"...The connection between PC and CM drops out. This happens about 2 times a day. Need to unplug and plug in Ethernet cable...." Read more
"...Also, despite what some have wrongly stated, it also has 2 ethernet ports where you can connect a desktop computer directly to it as I am doing...." Read more
"...Only 2 ethernet ports; most boxes I've used in the past have had 4...." Read more
"...Works with Sparklite cable. It has two ethernet ports which is fine for me as I only need one for my work station at home and other home users use..." Read more
Customers are mixed about the tech support of the networking device. Some mention that it has great tech support, is friendly, and helpful, while others say that it's rude, unknowledgeable, and falls way short.
"...Maybe about 15 min. I did run into an issue with the app, and tech support is the worst. Luckily, I figured out the issue myself...." Read more
"...with this as a basic starter kit for Internet, but it’s a great device for beginners..." Read more
"The WiFi signal is strong. Tech support falls way short, they kept referring me back to Comcast...." Read more
"...The set up was simple, the tech help was great. Smooth sailing with a huge savings by not having to rent equipment from Comcast!" Read more
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Arris says to call them before returning the unit. Comcast's customer service system is so terrible, I would call them for the install and then Arris if there are still problems after 5 days or so or if it won't work at all. I performed the 30-30-30 reset with the reset button a couple of times. But it's much easier to just unplug the cord from the back of the unit for 30 seconds and give it 5 minutes to restart after plugging the cord into the unit again.
All lights should be on and green. After the break-in period, the unit was excellent. The description says 400 Mbps max, but the max is 686 on the box. I don't know the technical reasons, but I think it's natural for the user's computer and the service provider to establish the installation. The 30-30-30 reset procedure is available online, if the simple unplug doesn't help.
I had to call Comcast for installation assistance at the start. I don't know how anyone would install this unit without the service provider. I've always needed to call Comcast. Comcast CS isn't the modem's issue, so I won't go into their CS system, but it's a disaster in my opinion. The installation wasn't too bad, other than the automated menu. But it takes 45-60 minutes for the whole process via text. The system seems to offer text messaging as an option for the installation, but it is a requirement. Select it. I don't need the wireless yet. I changed the password and left it. The one feature I miss with a combination modem/router is turning the wireless off. I don't like it on 24/7, but I have not found a way to pause it, if there is one. I like the traditional ways, so I may go to a more traditional setup later., with a separate modem and router.
But if you want to get up and running at a lower cost, I think this may be the unit for you. The only remaining questions is how long it will be before this unit is outdated. My last modem lasted 15 years, but was a new release at the time I installed it. I think this unit has been around for a while. I may update this review if something changes or if I learn more about using the wireless.
At any rate, I needed a second modem for the distant part of the house where I have a new TV and wanted a more closer modem. It works well for that purpose so far.
So after a fashion and much frustration, I called the help number which gets you s rep with pretty good, not great English. I assume, from her 'help', she had a list of things to do, to try. Turn the power off then on. Try this try that. Turn the power off for 30 sec, try this, try that. Push in the reset and hold for 30 sec. Try this try that. Hold in the reset for 120 sec, try this try that. Use a laptop.....I don't have one handy. Oh, it would be easier with a laptop. I don't have one here. Oh, I see, Try this try that.
After 30 minutes of that nonsense, we finally got to where I could put in a password for the router. Still did not work. then I was told I should use a laptop. Rep told me the Sec Key was the password, but hard already told me the password was password. She said when you put in the Sec Key, it had to be exactly as presented, spaces, case sensitive etc.
Guess what? About that time we got cut off. Out of frustration, I deleted the app and reloaded it on my IPad. That was the answer. Who knows why it did not work before, but then I found the Sec Key would not work. Then I tried it without the spaces and BINGO. The key is letter case sensitive but no spaces. I was then able to get my FireStick working as well as Alexa, all with the SEc Key using no spaces.
I checked the internet speed and it improved 50%, to what Comcast told me I had signed up for. So I assume the modem router is working as it is supposed to.
Be leary of customer support and if I ever did this again, I would not attempt it without having a hardwired device to connect to the modem.