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Plantronics 207120-21 Backbeat Pro 2 Special Edition - Wireless Noise Canceling Headphones

4.1 4.1 out of 5 stars 555 ratings

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  • Audio Quality: Immersive, high res sound, and powerful speaker drivers deliver the right balance of rich bass, crisp highs, and natural mid tones for your music
  • Active Noise Cancelling Headphones (ANC): Switch on active noise canceling (ANC) to minimize ambient noise while working or traveling
  • 24 Hour Streaming: Enjoy up to 24 hours of wireless music, movies and calls before choosing the cabled connection or recharging. Sensitivity (dB SPL/1mW): 93. Impedance (Ohm): 32
  • Wireless Freedom: Stream rich, lifelike audio up to 100 meters/330 feet away from your Class 1 Bluetooth smartphone or tablet. Bluetooth v 4.0
  • Rigid Travel Case: Ear cups swivel flat to slip into the protective travel case ; Frequency response: 20–20,000 Hz

From the brand

What's in the box

  • Wireless Headphones and Travel Case
  • Product guides and documents


    From the manufacturer


    About Plantronics

    We believe that people come first and that technology must be simple, intuitive, and personalized.

    As an industry leader, we look beyond just building the best headsets. Through the insightful application of the latest technology, we create innovative audio solutions that help solve the problems that prevent people from getting their most important tasks done.

    BackBeat PRO 2 Special Edition

    Wireless noise cancelling headphones

    Enhance every moment with BackBeat PRO 2 Special Edition wireless headphones. On-demand active noise cancelling creates an oasis of personal space in a public place at the touch of a button.

    Plus, this Special Edition features instant NFC pairing for compatible devices and a rigid travel case.

    • On-demand ANC to reduce ambient noise
    • Up to 24 hours of wireless streaming
    • Up to 330 ft/100 m range using Class 1 Bluetooth device
    • Improved design to be 35% smaller and 15% lighter than its predecessor for all-day comfort
    • Open listening mode lets you hear your surroundings
    • Automatic music play/pause when headphones are put on/removed
    • Connect and switch audio between a smartphone and tablet
    • Pair compatible devices instantly with NFC technology

    On-demand active noise cancelling

    Silence the world around you at the touch of a button with on-demand active noise cancelling.

    Designed for all-day comfort

    Headphones feature a cushioned, over-the-ear design for long wearing comfort.

    24-hour battery power

    You’re free to listen or talk continuously for up to 24 hours on a single charge.

    Protective travel case

    Protect your headphones with a rigid case to stand up to the wear and tear of travel.

    Product information

    Warranty & Support

    Product Warranty: For warranty information about this product, please click here. [PDF ]

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    Plantronics 207120-21 Backbeat Pro 2 Special Edition - Wireless Noise Canceling Headphones

    Plantronics 207120-21 Backbeat Pro 2 Special Edition - Wireless Noise Canceling Headphones


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    Product Description

    Plantronics BackBeat PRO 2 Special Edition - Wireless Noise Canceling Headphones.

    Customer reviews

    4.1 out of 5 stars
    4.1 out of 5
    555 global ratings

    Customers say

    Customers like the quality, comfort, value, and battery life of the wireless accessory. For example, they mention it's a sturdy headset, has zero quality issues, and is comfortable. They appreciate the ease of use. Opinions are mixed on sound quality, connectivity, and pause.

    AI-generated from the text of customer reviews

    146 customers mention107 positive39 negative

    Customers like the quality of the wireless accessory. They mention that the construction is pristine, sturdy, and reliable. They also appreciate the amazing features, reliability, and consistency. Overall, customers find the product to be a great value.

    "...Overall, these headphones are fantastic. If I had to name some cons, they wouldn't be fair as the price point is on par...." Read more

    "...Good quality headphones are not cheap, and these aren't cheap headphones but I have not regretted buying them for one minute and would do so again...." Read more

    "...floor of my home, I can venture down to the second floor with zero quality issues...." Read more

    "...Build Quality: 8/10A nice, sturdy headset. They may be a bit on the heavy side for some, but I enjoy the weight they add...." Read more

    99 customers mention82 positive17 negative

    Customers like the comfort of the wireless accessory. They say the earpieces are soft and fit over their ear nicely. They also appreciate the nice-feeling soft-touch coating.

    "...a solid rating and every one of them scored the battery life, comfort, and features to be excellent...." Read more

    "...Skipping and volume the main uses.3 They are about as comfortable as headphones like this can be and have some adjustment range for size...." Read more

    "...They do not feel heavy sitting on my head with the soft headband material and the adjustable ear pieces fit well over my ears in perfect..." Read more

    "...The above being said, the Plantronics are definitely 8-hour comfortable, but I can't do it multiple days in a row...." Read more

    80 customers mention71 positive9 negative

    Customers like the value of the wireless accessory. They mention that it's worth the money, solid headphones for the price, and a good mix of functionality and price. Some are happy with the purchase and quality, while others are impressed with the product and value.

    "...If you are looking to get some headphones that are super expensive, but do everything well, these are them. You won't be disappointed...." Read more

    "...to turn off the noise reduction while using Bluetooth and the cheaper cost...." Read more

    "This is the second pair I have purchased. They are wonderful...." Read more

    "...A good value at this price point.***PRIOR REVIEW***..." Read more

    76 customers mention73 positive3 negative

    Customers are satisfied with the battery life of the wireless accessory. They mention that it has an exceptional battery life, and the power is phenomenal. They also say that the headphones are very comfortable and can be worn for a long time before taking them off.

    "...gave this headphone a solid rating and every one of them scored the battery life, comfort, and features to be excellent...." Read more

    "...More than adequate battery life for me...." Read more

    "...I've used them for several hours over many days and the battery charge still remains high and I've never fully depleted the charge yet from daily use..." Read more

    "...I overall love the headset, the battery lasts forever (i wish it told you how long it'd last) and the aesthetics looked good when they came in...." Read more

    52 customers mention44 positive8 negative

    Customers find the controls of the wireless accessory easy to use. They say the buttons on the ear cups are easy to learn and use. The controls are also very accessible. Some customers appreciate the superior amount of controls that allow them to have exact control over what they want. They also like the cancelling features and other hands free capabilities.

    "...They will detect this and pause. There are FULL playback controls, you can pair them with two separate devices simultaneously, and they even swap..." Read more

    "...Controls on the ear are easy enough to use once you get used to where things are...." Read more

    "...aspect they're capable of, however I liked how they allowed one to have exact control over what you wanted them to do despite the decreased..." Read more

    "...Where I think 1.0 did a much better job than 2.0 are more intuitive controls, 1.0 is louder..." Read more

    227 customers mention151 positive76 negative

    Customers are mixed about the sound quality of the wireless accessory. Some mention that the sound is really good, the canceling is decent, and it is very good at canceling out low constant noises like the ac. However, others say that there's a hollow sound in the mids, the bass seems a little bit amplified, and the noise canceling was more like ambiance deafening.

    "...Even if these are the only headphones you will use, the bass is not going to be overbearing or make your media sound bad...." Read more

    "...reason for going for these over the Bose 35's was the ability to turn off the noise reduction while using Bluetooth and the cheaper cost...." Read more

    "...Granted....they're not Bose, but I find the audio quality to be excellent and well balanced with sufficient bass to suit most people and maybe even..." Read more

    "...on the left cup to all-the-way-up and it will stop audio, disable noise canceling, and relay any audio it collects externally into the stereo ear..." Read more

    50 customers mention21 positive29 negative

    Customers have mixed opinions about the connectivity of the wireless adapter. Some say that the connectivity is good, with plenty of range, awesome cancellation, volume, and it pairs to any Bluetooth capable office headset adapter system. However, others say that it can be a little spotty, has issues actually connecting, and has trouble connecting to a computer.

    "...(no dual connection, takes longer to boot up and connect)..." Read more

    "...two separate devices simultaneously, and they even swap your Bluetooth-connected phone calls right to your headphones as soon as you turn them on!..." Read more

    "...corrected, worked for another 2 months, then just started dropping bluetooth connections. Multiple phones and laptops all had the same cutting out." Read more

    "...Lastly, they'll pair to any Bluetooth capable office headset adapter system - I still have my old Voyager Pro base and both the Backbeat Pro and..." Read more

    34 customers mention20 positive14 negative

    Customers have mixed opinions about the pause feature of the wireless accessory. Some mention that it automatically pauses the music or video when you lift the right headphone, and there's no interruption. Others say that it doesn't pause their music at all, and it doesn’t always work.

    "...my headphones and put them around my neck and they will automatically pause my media!..." Read more

    "...Especially if extended at all, they can creak when moving/walking which is annoying as this is audible...." Read more

    "...The auto pause feature is what makes these killer!..." Read more

    "...on my laptop and go anywhere in the house with these on with no interruptions. I have even gone out to my backyard without a problem...." Read more

    Quite a Disappointment...
    3 Stars
    Quite a Disappointment...
    I was eager to finally receive these bad boys after about a week of waiting. However, while some aspects pleasantly surprised me, overall they ended up failing to meet my expectations...----------Sound: 7/10This is one of the aspects that surprised me. After reading many reviews I was worried that the sound relies too heavily on bass with other instrumentals being muddied together. I did enjoy the bigger emphasis on lower frequencies, giving it a nice "oomph" without being too overwhelming, and vocals were clear and shining. The in-betweens did seem to get the short end of the sound spectrum, yet they still sounded melodious and it was easy to pick apart different tones and frequencies. Overall, the sound signature sounds as if it's being played on a wooden theater stage or in a sound studio.Build Quality: 8/10A nice, sturdy headset. They may be a bit on the heavy side for some, but I enjoy the weight they add. Clamping force isn't too strong, and the earcups are quite comfortable, though I would appreciate if the cups were a bit deeper, or at least the mesh covering the actual speakers had a bit more space to make them softer as the innard is quite hard. Overall I was able to wear them for well over a couple hours without feeling uncomfortable, needing to adjust, or needing to remove them.Battery: -/10Did not use long enough to test the battery durability, however it seems to be very long lasting. I like that there is a battery indicator, which more wireless headsets should have in my opinion.Controls: 9/10Many may be turned off by the confusing controls as there are a variety of buttons on both earcups that control every single aspect they're capable of, however I liked how they allowed one to have exact control over what you wanted them to do despite the decreased intuitiveness. The right cup primarily controls the calling capability, possessing a large button that is used to answer or end calls (single press on receiving a call), reject calls (hold on receiving call), redialing the last number called (double tap anytime), or access a voice assistant (hold anytime); the power/pair switch; and a microphone mute button. The left cup primarily controls media playback, possessing the play/pause button; skip forward/back buttons; the ANC on/off/open mic switch; the NFC touch point; and, curiously, a wheel rocker that adjusts the headset's volume (not the device's volume, which is set separately). I would have preferred that the volume wheel would have been free-spinning, however the fact it's a rocker is a negligible letdown.Noise Cancelling: 2/10This, unfortunately, is the catalyst that brings the entire package down. I wasn't expecting Bose level of noise cancelling, yet these may as well as have no noise cancelling at all for how much of a difference the function makes. I was barely able to tell a difference when the ANC was on or off (both idle and playing something), testing it against a table fan, traffic noise, and cafe noise. While it does halve the noise from lower frequencies (idle noise, white noise) it does not do well at blocking higher frequencies and in some cases seems to actually AMPLIFY them. I do like the open mic mode, which allows you to hear the outside clearly (which was actually the feature I was most excited about), but it seems like something that would end up seldom used since the headphones on their own do not block out that much sound.Extra Features: 3/10- The auto play/pause when taking off the headphones only seemed to work sporadically; they did not always pause when I removed the headphones unless they were completely off and nothing was directly in front of the right earcup (where the sensor lies). They did, however, always resume when the right earcup detected something in front of it.- The NFC pairing on my pair did not work.Other quirks:- Can be used wired when out of battery, however the headphones have to be powered on to use active noise cancelling- Can be used while being charged----------Overall, all I can say is that these are simply... just decent. I would not pin these as being worth ~$200 noise cancelling headphones on account of how bad they are at doing just that. In terms of features and ticks, I would place these above the Bose QC35II (for not having as many features and conveniences as these) and the Sony WH1000XM2 (no dual connection, takes longer to boot up and connect); but they lose out to both in every other regard. In my opinion, they also lost out to my $50 Avantree ANC032 headphones, which did a better job of noise cancelling - although sound is contestable.
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    Top reviews from the United States

    Reviewed in the United States on May 5, 2017
    I have a long commute to and from work every day via car, train, bus, and walking. I was looking for a set of headphones that would allow me to focus more on the music and podcast I'd be listening to while also saving my ears from being thrashed by being forced to max out the volume on my phone to get sufficient sound. Thus, I began my search with the following criteria:
    -The headphones needed to be Bluetooth as I have snapped a few headphone cables during my commute.
    -The headphones would need some sort of active, electronic noise cancellation.
    -They would need to have a good battery.
    -Comfort would need to be sufficient enough that wearing them for a long stretch of time (2+ hours) wouldn't be too uncomfortable.
    -The sound quality would need to be good, but at my target price range, I'd be willing to sacrifice some sound quality for convenience.
    -Price in the range of $150-$250.

    I originally planned to get the newly announced Sennheiser HD 4.50 headphones. They looked great and, being a fan of Sennheiser's sound quality, I figured it would be a no-brainer. Amazon (and most other outlets) had a very long delay for shipping (6 weeks!), so I was forced to look for an alternative. Naturally, I considered the Bose QuietComfort series, however, the price was just a bit more for the 35's than I was willing to pay (not to mention that I didn't really "need" top-shelf sound cancelling because the office I work in and the train are both pretty reasonable when it comes to noise level).

    After doing some searching, I came across a review for the Plantronics BackBeat Pro 2. Every professional review I could find gave this headphone a solid rating and every one of them scored the battery life, comfort, and features to be excellent. Eventually, I opted to buy the BackBeat Pro 2 Special Edition model at $249, and here are my thoughts so far:

    Battery life: It is amazing. It is easy to check the battery level both visually and audibly (if you pause any media playing on your headphones, then tap the right ear cup button, a voice will tell you what level your battery is at in the form of "high, medium, or low"). A charge lasts literally all week, and that is with a minimum of 4-6 hours of use a day (2 hours on commute alone). Also, there have been times that I have left them switch ON and forgot that I did, but they must have some sort of sleep mode because, the next day, they still had a high battery level!

    Comfort: The ear cups are a memory-foam type of padding and VERY comfortable. I have zero complaints about wearing these for a long period of time and even my wife, who is very picky about headphones, said they were very comfortable. I also hate when headphones feel too warm on my ears and these aren't bad at all.

    Sound quality: I've started to explore with great interest different kinds of headphones because I want to hear music the way it should be heard. You don't really notice how much sound information you're missing out on until you put on a good pair of headphones. I own a pair of Sennheiser HD 600's, Momentum 2's, and these BackBeat Pro's. I also drive them with a Mayflower Objective 2 headphone amplifier. I can confidently say that my HD 600's and Momentums beat the sound quality of the BackBeat Pro's, but that isn't a fair comparison at this price point! HD 600's are known to be, arguably, the best sounding headphones you can buy under $800-$1000, especially if driving them with an amp. While I prefer the sound of either of my Sennheiser headphones to the BackBeat Pro's, I can just as confidently say that the sound quality is solid. Whether it is a coffee shop or a public bus, the sound has good lows and highs with average mids. These headphones do have more bass than the HD 600's or Momentums, but I actually enjoy the extra kick because it isn't the same as my other headphones. Even if these are the only headphones you will use, the bass is not going to be overbearing or make your media sound bad.

    Features: This is where these really shine! Features galore, from a detachable headphone cable to an audible queue telling you what battery level you are at or what devices are connected, these headphones seem to cover everything. For example, if I am in the office listening to music and a co-worker wants to speak to me, I can just take my headphones and put them around my neck and they will automatically pause my media! I haven't tried videos, but I have tried web-based podcasts, Stitcher radio podcasts, Spotify, and local files. You can get this same functionality by simply taking one ear cup and moving it to the side of your ear! They will detect this and pause. There are FULL playback controls, you can pair them with two separate devices simultaneously, and they even swap your Bluetooth-connected phone calls right to your headphones as soon as you turn them on! Or, let's say that you have your headphones on while on a call, but you want to put the call on speaker phone: simply press the speaker icon on your phone and the BackBeat's will transfer the call audio back to the phone's speaker (and vice versa). There is a mute button on the headphones which, while not used as much, is very convenient. Lastly, the open-mic mode is a great feature for if you want to hear around you without taking your headphones off (great for commuting on public transportation as people think you cannot hear them).

    Noise cancellation: It isn't Bose, but it is good enough! The noise cancellation + sound being played through the headphones will drown out all but very loud noises. It isn't going to make your train ride completely silent, so if you are looking for headphones that will have the BEST noise cancelling available, you'll need to spend more money, plain and simple. These headphones tend to take lower sounding loud noises and tame them down to where they aren't a big deal. I actually like this as it is helpful for when I'm walking on the sidewalk in the city or a crosswalk. I WANT to be able to hear certain things, like cars.

    Overall, these headphones are fantastic. If I had to name some cons, they wouldn't be fair as the price point is on par. Better mids and better noise cancellation would be it! Everything else is great! Sure, having a more metal-based construction would be nice, but the build quality of these is already very good and they feel solid. If you are looking to get some headphones that are super expensive, but do everything well, these are them. You won't be disappointed. If you have questions, feel free to ask me!
    103 people found this helpful
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    Reviewed in the United States on June 27, 2017
    I have head these headphones for almost 4 months now.
    I waited to do this review so I had enough time for a more long term impression vs an initial reaction.
    I would have given them 5 stars except in my opinion the noise reduction does very little.
    I did however notice on an airplane it worked well enough to enjoy the sound.
    If you aren't overly concerned about noise reduction I'd highly recommend these headphones.
    If noise reduction is your primary mission I would recommend the Bose Quietcomfort 35's.

    The good and the bad.

    The good:

    1) They sound good. I like the deeper sounding bass as well.
    2) Controls on the ear are easy enough to use once you get used to where things are. Skipping and volume the main uses.
    3 They are about as comfortable as headphones like this can be and have some adjustment range for size. I can wear them for long periods of time. They enclose the entire ear which unlike some cheaper headphones I tried, were smaller ear cups and pressed on the ear which did not work for me.
    4) I like the ability to be able to turn off the noise reduction while still using the blue-tooth (can't do this with the Bose 35's).
    5) $100 to $150 cheaper than the Bose (which as a tradeoff are a lot better as noise reduction).
    6) They have a switch you can flip to open a microphone to hear better outside. It does stop/pause the music. I didn't find a huge difference but I guess it lets a little more sound in.
    7) If you slip the headphones off your ear, the music/utube or whatever pauses (If the app supports). Some have reported it pausing too easily, I haven't experienced that. You can disable this feature if you want.
    8) If you get the SE edition (which cost $50 more you get a decent semi hard case vs just a bag like case. I opted for this since they go in my backpack frequently to go to and from work in the car. To say the case is worth $50 is definitely a push but I just got it.
    9) Very good sound when used as to talk on the phone. To the person on the other end you sound clear. I wondered about how well the microphone would work but it seems to work fine. I've had no complaints.
    10) More than adequate battery life for me. Over some timings I would get anywhere from 13-17 hours on battery high, another 12-14 or so on battery medium. This is easily in their advertised up to 24 hours of use. I got at least that. Basically all with noise reduction on.
    The caveat however is once it goes to battery low, you might only have another 30-45 minutes before it shuts down totally. This can be undesirable if you are say on a long walk and they go dead you are without music (unless you have the cord with you).

    The bad:

    1) Noise reduction is a token gesture at best. I can hear a little difference, but most of the noise filtering just comes from having the headphone around your ear. If noise reduction was my major concern I wouldn't buy these.
    2) I have issues where the headphones cut out/turn off when walking under large power lines on various multi-use trails I frequent.
    3) Especially if extended at all, they can creak when moving/walking which is annoying as this is audible.
    4) For something like working out or too much physical exertion I think they would be too hot on the ears
    and I'm not a runner but think I would be annoyed by the pounding of running.
    5) $50 extra for the SE edition for basically a semi hard case seems excessive but it works and I didn't want to try and buy something after the fact.
    6) Battery low only gives you maybe 40 minutes till shutoff. Wish they had done high/medium/low in equal time amounts, say 8 hours each or whatever.

    In summary I like these headphones a lot. They sound great and have the features I want.
    My biggest reason for going for these over the Bose 35's was the ability to turn off the noise reduction while using Bluetooth and the cheaper cost.
    In the I rarely if ever bother to turn off the noise reduction anyway. There really isn't that much difference in average situations.
    I've heard that the noise reduction on the Bose 35's is kind of like a suction and annoying to some. I didn't use them enough to know personally.
    The Plantronics definitely don't have this issue (at the trade-off of inferior noise reduction I guess).
    21 people found this helpful
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    Top reviews from other countries

    Translate all reviews to English
    Mauricio Ruiz
    5.0 out of 5 stars Mas de lo que esperaba
    Reviewed in Mexico on December 22, 2022
    Excelente producto con gran calidad de audio y de materiales, 100% recomendado
    Amazon Customer
    5.0 out of 5 stars Great over ear headphone option.
    Reviewed in Canada on September 16, 2020
    I didn't want to spend a ton on the Bose QC35 or the comparable Sony. But I still wanted a great sounding, stylish, headphone with plenty of features. These seemed like a good option, and they really didn't disappoint. Great sound, maybe a little bass forward for some. Very different styling, but I really like it, and get plenty of compliments. The special edition model I received comes with a nice hard case. The price I got through amazon warehouse deal was excellent. Pick these up you won't be disappointed.
    Oracle1
    5.0 out of 5 stars Happy and Satisfied
    Reviewed in the United Kingdom on January 3, 2021
    Just want what l was looking for ! I am so loving this product !!! I will recommend to everyone
    Ph.
    5.0 out of 5 stars casque au prix accessible. Très bon compromis qualité/prix
    Reviewed in France on October 28, 2020
    Casque très confortable et très pratique dans son utilisation
    Amazon Customer
    4.0 out of 5 stars La qualité du son est bonne et les contrôles sont très facilement acessibles
    Reviewed in Canada on October 15, 2020
    Très bon produit, c'est notre deuxième paire donc nous sommes satisfaits, ils sont confortables, le son est très bon, la portée est plus que satisfaisante et les contrôles sont vraiment accessibles et agréables principalement pour le réglage de volume. La raison pour laquelle je n'ai pas donné 5 étoiles c'est que parfois on entend un petit clik.... rien de grave .....