So, I'm really excited to have this thing. I'm pretty much the ideal use case, as I need three of them:1 for me, working remotely, missing my wife and kids.1 for my family, 2000 miles away, so that I can talk to them everyday.1 for the grandparents, even further away. My mom is currently recovering from a series of bad accidents that ended up with some serious long term recovery. I want to be able to check up on them often.Yes, I know we could Skype. That's turned out to be too much of a task for grandma, so I liked the "plug and play, just push a button to call" part. This was a nicety for my kids too. They're totally computer literate, but like the novelty of this "magic picture frame".I ordered the three pack and set up the first one (the family's) at home. Teach my wife the basics, including the privacy slider window. Hop on a plane, 5 hours later, set up the 2nd where I am. Anxiously, I try it out.The good:1. For a few minutes, I get to see my wife and kids, and hear their voices. The humanizing effect of this is the real win. But then...The bad:1. Video quality is generally terrible, even on the best calls. If I get 2 frames per second, it's a good call. It feels a little like I'm dialing in from outer space. When it's stuck in "harsh black and white mode" (see point 3 below), it feel even more like calling in from outer space.2. Mid-call, video and audio hangs a lot. I mean, a whole lot. When the video hangs, everything just stops. No sound, and the video is stuck on the last frame it had before it hung. (Side note in case Nucleus is listening in here: from what I've been able to tell, it appears that the call on the other end _might_ still be showing video and sound of me when this happens. I don't think that it's (always) simultaneous.3. If you start a call with the privacy slider window closed and then open it, everything is really severely black and white - like night vision goggles but less green. The only way to fix this is to hang up and call back again.4. Status of remote stations constantly flips back and forth from offline to online.5. The WiFi stack in this doesn't appear to support the 5 GHz range. I can only see 2.4 GHz hotspots. This means the device contends with every other thing on the 2.4 GHz frequency, including Bluetooth and my microwave oven. On a positive note, I now know that my microwave oven is trying to kill me, since calls cut out every time the microwave is turned on while using the thing.6. It randomly reboots the whole machine sometime during approximately every 3rd call or so. Reboots seem to happen more when the hanging behavior (see item 2 above) starts.Now, in fairness, this is a decent start. I really, really, really want to like this device. The setup experience is easy - in fact, it's so easy that grandma (and grandpa) can do it when I put theirs in the mail and send it to them. On the other hand, I'm not ready to do that yet, because the other issues will cause them too much frustration. So, I'm holding out for a software update to fix many of these problems. Getting the WiFi card to see 5.0 GHz access points won't be a software fix (unless the hardware can really do this already, but the software turns that off, which would be hard to believe), so I'll have to live with that and hope the software stability improves to compensate for this problem. Also, for mine (the remote work one) I'm going to try plugging this into the router directly with a wire and see if I can just skip past all the WiFi problems. If this works, great, but it would be a real shame to essentially tether it, and there's no real way to do so at my home, because the router is neatly hidden away in the basement.Sigh.So, I'll invest another day or two into trying to get this happy, but for $600 for the three, I'm on my last bit of patience. They either shape up quickly, or all go back.