I see a lot of bad reviews on this device. I actually like the device very much. I have four of these devices and I think they work great. It allows for all the options of Ooma premier to be used. I like the fact that you can manage them and move them from number to number online within the website. There are a couple of things I do not like about the handset. The main thing is the rocker switch/button in the middle as others have mentioned. It is difficult to navigate using it. It takes some getting used to as to where to put your thumb when using it. I find myself hitting other buttons when using it to navigate. It is definitely not a showstopper for me so other than that the rest of the features are nice. I like the option to use it as a night clock while on the cradle. You can dim it to four levels. Off, Low, Medium, High. So if you don't like it as a night clock or light you can completely turn it off. I personally don't like it on, but other people in my household do so it's nice to have that option. Also a nice feature is that the same settings are available when off the cradle as well. Basically it has a docked/undocked profile for the brightness and screen timeout.
One thing I have read is the manual has no information. This is true. There are a lot of cryptic settings in the menu on the phone that are not straightforward. But I have found that if I search online for "Ooma HD2 " + the setting name, you will find what you need. So again that isn't a big deal. My HD2's are fairly new so I cannot attest to the battery life. The one thing I do like about the batteries is that you can just go to the store to pick up any brand of NiMH AA batteries you would like and replace them. No fancy specialty batteries. This is one thing I really like. The ability to replace the batteries by just going to any store if needed.
I like being able to customize the ringtones, I like being able to screen voicemails straight from the handset, and I like the picture display. The price on these isn't too bad on Amazon. They are far cheaper than from Ooma direct. This is a plus because for ~45.00 I feel they are worth it. The only drawback is that if they are purchased, and not used, they offer no purpose on any other phone system. I have had Ooma for a while now so it has been a long time that I was just using a set of Uniden 5.8Ghz phones. This still feels like a regular phone. Nothing fancy about it, but the color display is a plus and the screen is more informative than what I had. The call quality and signal strength to the Telo is better than my Uniden cordless.
The overall quality is okay. It doesn't have weight to it. That may be a good or bad thing. I personally like some heft to products, but some people like light and nothingness feel. This is more of the latter. My devices are pretty new, so I may update this after a few months use and see how they hold up. However to make calls and check who is calling me I do like the screen. I saw in a review that you cannot preview the ringtones on the device. That is true. You can preview them and set them on Oomas website though. I do find the lack of that feature strange. Everything else is good, you can call other specific handsets, you can set voicemail to play straight to speakerphone, earpiece, or headset which is nice. The only other thing is that for the speakerphone, if you max the volume, the speaker is not the best quality. It seems too loud and the sound quality sufferers on max. Still a bit better than my Unidens, but not nearly as good as my actual cell phones. The thing to keep in mind is that these are just phones. Not smart phones. They are only to make and receive calls and have the novelty of a nicer screen than that of most corded/cordless phones. To me that so far is the main reason I bought these. I got tired of looking at the old orange dot matrix screens of my Uniden system.
Screen and voicemail screening are the biggest pluses for me. Call quality is good on them, which is obviously important, but bad quality may or may not be the handsets fault. I also had T-Mobile @home / LineLink service. When I tried these handsets they sounded better than my Uniden on @home. However if I put my Unidens on the Ooma Telo, the quality improves. I still think these HD2's are better though. Other reviews a lot of the "cons" are true. However as to call quality I don't have an issue with it on any of the handsets. I am using these devices, I am using the features, the handsets work, so other than the navigation button, I really don't have anything negative to say about them.
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Compare with similar items
This Item  Ooma HD2 Handset |  |  |  | |
| Price | Currently unavailable. | -11% $69.99 List Price: $79.00 | $35.76 | $123.49 |
| Delivery | — | Get it as soon as Tuesday, May 21 | Get it as soon as Thursday, May 16 | Get it as soon as Thursday, May 16 |
| Customer Ratings | ||||
| Sound quality | ||||
| Tech Support | ||||
| Value for money | ||||
| Sold By | — | Dave Parkers | Amazon.com | Amazon.com |
| telephone type | Cordless | Corded | Cordless | Cordless |
| dialer type | Single Keypad | — | — | Single Keypad |
| power source | Corded Electric | Battery Powered | Corded Electric | Corded Electric |
| answering system | Digital | Digital | Digital | Digital |
| caller identification | ✓ | ✓ | ✓ | ✓ |
| battery quantity | 2 aa, 2 aaa | — | 1 lithium ion | 1 lithium ion |
| phone standby time | 150 hours | — | — | 400 hours |
| phone talk time | 10 hours | — | — | 30 hours |
Reviews with images
Useless
WTF were they thinking? The display is unreadable - the text is pale blue on a dark blue background. All the cool Ooma features are listed under the menu, but I can only read it with a magnifying glass. I've returned it. Not recommended.
