Product Dimensions | 4.15 x 3.2 x 3.2 inches |
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Item model number | T8300 |
Batteries | 1 Lithium Polymer batteries required. (included) |
Is Discontinued By Manufacturer | No |
Material Type | Plastic |
Additional product features | Night Vision, HD Resolution, 2 Way Audio |
Number Of Items | 1 |
Style | Baby monitor |
Compatible products | Video Monitor |
Communication technology | FHSS, do not support 2.4GHz wifi |
Power Source | Battery Powered |
Batteries required | Yes |
Alert type | Audio and Motion |
Standing screen display size | 5 Inches |
Display type | LCD |
Number of channels | 2 |
Sensor technology | nightvision |
Item Weight | 1.32 pounds |
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eufy Security Spaceview Video Baby Monitor E110 with Camera and Audio, Security Camera, 720p HD Resolution, Night Vision, 5" Display, 110° Wide-Angle Lens Included, Lullaby Player, Sound Alert
Return this item for free
You can return this item for any reason: no shipping charges. The item must be returned in new and unused condition.
Read the full returns policy- Go to Your Orders to start the return
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Return this item for free
You can return this item for any reason: no shipping charges. The item must be returned in new and unused condition.
Read the full returns policy- Go to Your Orders to start the return
- Print the return shipping label
- Ship it!
Purchase options and add-ons
Recommended Uses For Product | Baby Monitoring |
Brand | eufy Security |
Connectivity Technology | Wireless |
Special Feature | Night Vision, HD Resolution, 2 Way Audio |
Indoor/Outdoor Usage | Indoor |
About this item
- Sweet Dreams on the Big Screen: The large 5" 720p video baby monitor display shows a sharp picture with 10 times more detail than ordinary 240p-display baby monitors.
- Ready for Their First Steps: When your baby starts to walk and run around, just attach the included lens to expand the view to 110°. No need to purchase another lens.
- Pan from Pillow to Pinky Toes: Pan the lens 330° to see corner-to-corner and tilt 110° to see floor to ceiling.
- Instant Alerts: Get alerted immediately from the video baby monitor when your baby is crying, even when you're sleeping.
- Be Mobile: The 460 ft - 600 ft range-coverage area allows you to watch your little one rest peacefully in real-time wherever you are in your home. Note: Supports 600 ft max. in an open area. (Note: Does not support micro SD cards and no app is required or supported; The camera is not battery operated and must be connected to a power source.)
Frequently bought together
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What's in the box
Product Description
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Connect Up to 4 CamerasWhen two or more cameras are connected, the monitor will automatically cycle between each view, giving you complete coverage of your baby’s environment. |
Safe and Sound, Night and DayThe high-capacity 2900mAh rechargeable battery provides 15-hour monitoring so you can check in any time with ease. |
Every Corner CoveredPan the lens 330° to see corner-to-corner and tilt 110° to see floor to ceiling. |
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Crisp Two-Way AudioThe built-in microphone and speaker give you direct communication to your baby, even if you’re elsewhere in the home. |
For Your Eyes OnlyAll your footage is kept private and secure. |
View from any AngleSet the camera wherever you want to get the best view of your baby - even on a wall. |
eufy Baby SpaceView Baby Monitor | eufy Baby S340 Smart Sock | eufy Baby S320 Smart Sock | eufy Baby Spaceview Pro Baby Monitor | eufy Baby Add-on Baby Camera | eufy Baby Baby Monitor 2 | |
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Customer Reviews |
4.0 out of 5 stars
6,327
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4.0 out of 5 stars
111
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4.0 out of 5 stars
139
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3.9 out of 5 stars
1,188
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4.3 out of 5 stars
844
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3.9 out of 5 stars
136
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Sleep Tracking | Sleep Tracking Includes Heart Rate &Movement / Sleep History Analysis&Report | Sleep Tracking Includes Heart Rate &Movement / Sleep History Analysis&Report | ||||
Display | 5 inch 720P | 5 inch 720P | ||||
Battery Life | 8-hr Video Streaming / 15-hr On Sleep Mode | 24-hr Sleep Tracking With Smart Sock | 24-hr Sleep Tracking With Smart Sock | 12-hr Video Streaming / 30-hr On Sleep Mode | Wired | Wired |
Camera Resolution | HD 720P | 2K | HD 720P | HD 720P | 2K | |
Detection & Alert | Sound alert / VOX / Temperature monitor | Crying(beta) / Sound / Temperature Detection and Alert | Sound alert / VOX / Temperature monitor | (Need a monitor) Sound alert / VOX / Temperature monitor | Crying(beta) / Sound / Temperature Detection and Alert | |
Field of View | 50°, Attached Wide-Angel lens: 110° | 120° | 50°, Without Wide-Angnel lens | 50°, Attached Wide-Angel lens: 110° | 120° | |
Zoom | 1.5x & 2x | 4x in APP control | 1.5x & 2x | Need to buy a Monitor to control | 4x in APP control | |
Data Transmission | FHSS, no WiFi | 2.4GHz WiFi / BLE | 2.4GHz WiFi / BLE | FHSS, no WiFi | FHSS, no WiFi | 2.4GHz WiFi |
Additional Feature | Non-invasive Night Vision / Lullaby / Two Way Audio | Non-invasive Night Vision / Lullaby / Two Way Audio / Event Record / APP Support | Non-invasive Night Vision / Lullaby / Two Way Audio / Alarm clock | (Need a monitor) Non-invasive Night Vision / Lullaby/ Two Way Audio | Non-invasive Night Vision / Lullaby / Two Way Audio / Event Record / APP Support | |
Accessories | Wall mount | Wall mount*1 / Crib Mount*1 / Sock Wrap*3 / 32GB MicroSD Card *1 | Sock Wrap*3 | Wall mount | Wall mount | Wall mount*1 / Crib Mount*1 / 32GB MicroSD Card *1 |
Note
The system can work normally only when all devices are in the same version.
FAQ
Q: Is it Wi-Fi enabled? Can I add it on the eufy Baby app?
A: Unfortunately, it is not a Wi-Fi enabled baby monitor, and cannot be connected with the eufy Baby app.
Q: Can the camera detect motion?
A: No it cannot detect motion, but it can detect crying and send an alert.
Q: Why isn’t my monitor connecting to the camera?
A: Be sure to update the monitor and camera to the same firmware version in order for the devices to connect.
Product information
Technical Details
Additional Information
ASIN | B07GBP3GH9 |
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Customer Reviews |
4.0 out of 5 stars |
Best Sellers Rank | #2,109 in Baby (See Top 100 in Baby) #18 in Video Baby Monitors |
Warranty & Support
Feedback
Product guides and documents
Compare with similar items
This Item eufy Security Spaceview Video Baby Monitor E110 with Camera and Audio, Security Camera, 720p HD Resolution, Night Vision, 5" Display, 110° Wide-Angle Lens Included, Lullaby Player, Sound Alert | Recommendations | dummy | dummy | dummy | dummy | |
Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | |
Price | -26% $118.00$118.00 Typical: $159.99 | -20% $79.99$79.99 List: $99.99 | $179.99$179.99 | -20% $159.99$159.99 Typical: $199.99 | -12% $14.99$14.99 List: $16.99 | $9.99$9.99 |
Delivery | Get it as soon as Monday, Mar 25 | Get it as soon as Monday, Mar 25 | Get it as soon as Monday, Mar 25 | Get it as soon as Monday, Mar 25 | Get it as soon as Monday, Mar 25 | Get it as soon as Monday, Mar 25 |
Customer Ratings | ||||||
Battery life | 4.2 | 3.9 | 4.2 | 4.2 | 3.0 | — |
Picture quality | 4.2 | 3.9 | 4.5 | 4.3 | — | — |
Night vision | 4.2 | 4.0 | 4.5 | 4.2 | — | — |
Easy to use | — | 4.3 | 4.2 | — | 4.5 | — |
Sold By | EufyHome | JianRenBuBa | Babysense | Babysense | Aobelieve | Wochel US |
power source | Battery Powered | Battery Powered | Battery Powered | Cameras are Corded Electric and Parent Unit is Battery Powered | Ac/dc | — |
video resolution | 720p | — | 720p | 1080p | 720p | 1080p |
wireless tech | FHSS, do not support 2.4GHz wifi | Wi-Fi | 2.4GHz | 2.4GHz FHSS Wiressless Technology | Wi-Fi | Wi-Fi |
mounting type | Wall Mount | Ceiling Mount/ Wall Mount | Wall Mount | Countertop, Wall | Flexible Mount | tripod mount |
alert type | Audio and Motion | Audio Only | High/Low Temperature | High/Low Temperature | — | — |
number of channels | 2 | 4 | 2 | 2 | 1 | — |
low light technology | Night Color | Thermal Sensing | Infra Red | ✓ | Night Color | Night Color |
Videos
Videos for this product
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Customer Review: Love it ! Compared it to infant optics
Leah
Videos for this product
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Mom Review of Eufy Baby Monitor
Jennifer V Stonicher
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Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the clear picture quality and ease of use of the security camera. They mention that it picks up clear footage and the controls are easy to understand and operate. However, some customers have reported issues with charging and value. They say that the monitor no longer charges and the battery is faulty. Customers disagree on quality, performance, battery life, and audio quality.
AI-generated from the text of customer reviews
Customers like the image quality of the camera. They mention that it picks up clear footage, the sound is clear, and the design is sleek. Some say that the 720p resolution is a huge upgrade over the Infant Optics DXR-8. Overall, most are satisfied with the quality and features of the product.
"...n't know about 720 resolution all the time as described, but night vision mode is great and this picture is much better than the other monitors so do..." Read more
"...We've bought a few monitors to try out and this one has the best picture quality out of anything we have tried...." Read more
"...Design is sleek, easy to pack and very portable for travel. I use this for both travel and daily use...." Read more
"...Picture quality is decent but the quality definitely drops as you zoom in. The monitor also features a few songs which my baby enjoys...." Read more
Customers find the security camera easy to use. They mention it's simple to connect out of the box, control, and upgrade. Some say the monitor is user friendly and navigates easily between screens.
"...The camera to the monitor was already connected #convenance. Super easy to use, I read the manual just to make sure I wasn't missing anything and..." Read more
"...It was easy to connect out of the box and definitely appears to be the most technologically advanced wireless (non-wifi) monitors we have come across..." Read more
"...Mounting it on the wall is easy enough and the actual connectivity is easy...." Read more
"...There is ZERO SETUP. Plug them in and instantly paired....which makes travel a breeze...." Read more
Customers are mixed about the quality of the security camera. Some mention that the actual quality of camera is good, the video screen is nice, and it's simple to use. However, others say that it broke immediately, has some flaws, and durability issues. Some customers are disappointed with the screen quality and the kickstand isn't as robust as some other products.
"...Anyway, for the price point, quality of products and customer service that comes with it, 100% this product cannot be beat as of today!!..." Read more
"...I got a deal on it and very happy with it. Video quality is great at day and night. I do not feel like I am compromising...." Read more
"...Yes, the kickstand isn't as robust as some other products, but I don't mind it. I'm updating this review to 5 stars...." Read more
"...Realiable- you’re not having to rely on wifi or reception/internet so it never cuts out as long as the camera is plugged in!..." Read more
Customers are mixed about the performance of the security camera. Some mention that it works well, while others say that it stopped working after a year. The screen stopped working, the pan-tilt stopped working and the monitor now only works if plugged in.
"...Zoom feature is nice and works fine; nothing extravagant about that...." Read more
"...Sorry I’ve gone back and forth but I’m done-it stopped working again and now my son relies on the music to help him sleep...." Read more
"...EDIT 7/21: both camera still work very well. Eufy has remained my primary...." Read more
"...She and her husband were thrilled! They love it and it performs just as advertised - a great product that a new mom and dad will really appreciate..." Read more
Customers are mixed about the battery life of the security camera. Some mention that it's very impressive, and can last through the night. However, others say that it didn't last more than 3-4 hours even when in use, and that it went off for nothing and drained their battery.
"...After almost 1 year of having the monitor the disply screen battery wasnt holding a charge and always had to be plugged in; i emailed Eufy Customer..." Read more
"...Portable monitor that doesn’t need to be plugged in and has a long battery life if charged correctly. (Camera needs to be plugged in) ...." Read more
"...but it was so annoying my phone going off for nothing and plus draining my battery...." Read more
"...the monitor, when I wiggle the usb cord and the power plug, it loses power randomly. There’s some faulty connection there...." Read more
Customers are mixed about the audio quality of the security camera. Some mention that it has great audio, with no delay or clarity. However, others say that there is no sound, the noise sensitivity is inconsistent, and the alarm is obnoxiously loud.
"...The monitor also features a few songs which my baby enjoys. It helps soothe my baby when she wakes up crying...." Read more
"...and they are all cheap-the music on them sucks and sounds horrible out of the speakers, the screen is small, and it’s a pain to mount some of the..." Read more
"...crying and motion alarms, two-way talk, night light, music, and easily paired to my Alexa devices...." Read more
"...size and portability, long range, easy set up, sound alerts, and two-way audio...." Read more
Customers are dissatisfied with the value of the baby monitor. They mention that it's mediocre at best, frustrating, and a total waste of time. The quality is subpar and the charger port is difficult to get just right. Some say that the product is not worth the $160 and is the worst baby monitor out there.
"...Overall, mediocre at best, with issues. I wonder how long this monitor will last us. I will be back for an updated review later." Read more
"...It is essentially useless outside, even in my own front yard, when my old infant optics monitor could for the most part hold signal two houses..." Read more
"...Anyway, for the price point, quality of products and customer service that comes with it, 100% this product cannot be beat as of today!!..." Read more
"...This thing is a joke. It should be centered and made a bit more heavy-duty...." Read more
Customers are dissatisfied with the charging of the security camera. They mention that the charging port is faulty, the wire does not charge half the time, and they have to keep the monitor continually charging.
"...It seems there is a problem with where the USB cable connects to both the power plug and the monitor/camera itself...." Read more
"...Now suddenly it keeps saying the camera is unplugged...." Read more
"...that when I plug it in randomly at the night occasionally will stop charging and die, and I’ll be asleep, not knowing that I can no longer hear my..." Read more
"...haven’t even had it a full two months yet and it’s already super dependent on the charger which again is very short and inconvenient...." Read more
Reviews with images
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Top reviews
Top reviews from the United States
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I'm a big advocate of doing my due-diligence and reading reviews prior to purchasing stuff, and i must say that was the key selling point for me & getting the Eufy SpaceView over others. 97% of the reviews about customer service were exceptional and i experienced that first hand myself! After almost 1 year of having the monitor the disply screen battery wasnt holding a charge and always had to be plugged in; i emailed Eufy Customer Service and they responded back within 2 hrs asking for some more details like shipping information, serial # and receipt. I sent that over and within 48hrs they had already shipped me a brand new device & camera at no additional cost without question!! Now THAT is customer service and i genuinely appreciate that!! Customer Service is actually the reason i went from a 4.7 to 5 star rating.
So i wanted to leave some truly honest breakdowns in this review I hope you will find useful:
1) The picture quality can obviously always be better, i mean we are used to looking at retina-display laptops and 4K 70+" TVs so relax people... Don't know about 720 resolution all the time as described, but night vision mode is great and this picture is much better than the other monitors so don't try to compare (because i already did with MANY friends and cousins and it didnt work out for them; they actually ended up buying the Eufy as either their primary or travel monitor because of it!)
2) I can personally vouch for the range on this bad boy; we go to my in-laws lake house all the time and I KNOW it travels more than 450ft in open air for sure!! Hell, it takes me 15 minutes to walk back up to the house from the dock just to get to his room so the range is not an issue IN OPEN AIR. However, i will get some dropouts in our bedroom and on our back porch at home but even bluetooth will drop on the other side of our plaster walls from this old house so its not surprising. It will drop for a 1/2 second and reconnect so its not an issue.
3) Range of motion in the camera is exactly as they describe, its great and doesnt make any loud noises or anything to wake your baby (not like they can hear anything past the obnoxious blaring white noise machine anyway) :)
I have not tried the additional wide angle lens yet as i have not had the need to; maybe when he is a toddler but cant comment on that so far.
4) Battery life is great; pretty sure it doesnt go to 15hrs like advertised all the time, but i also have my screen brightness on the highest level majority of the time and the visual picture is always up. I prob should try to turn the visual screen off and use just the audio, but then i'd have to listen to that damn white noise again so i choose the latter.
5) Tried the alerts when we first got it and he was weeks old, but didnt really care for it as i found myself constantly checking it anyway and just watching him (i know, weird new dad overwhelming joy) so never found the need for that either., Nor the built in 5 lullaby's you can play through the camera. I did however try the 2-way voice control and it works, but that is limited to like 30ft or something. Once again, don't use that feature enough to comment on it and i may when he becomes a little older, but not as of right now.
6) Zoom feature is nice and works fine; nothing extravagant about that.
That's pretty much all i have right now and sorry about my rant; too much coffee this AM!
Anyway, for the price point, quality of products and customer service that comes with it, 100% this product cannot be beat as of today!!
Enjoy and keep up the good work, Eufy Customer Support Team!!
Things I love about this monitor:
1) Portable monitor that doesn’t need to be plugged in and has a long battery life if charged correctly. (Camera needs to be plugged in) .
2) Very clear day and night vision that even come with zoom in and out options.
3) You can control the camera angle and move it around remotely with buttons on the monitor.
4) Volume of the monitor is outstanding !! (I have had previous baby monitors and I can barely hear a thing.) You can control the volume and it can get loud if you need it to esp if you are hosting downstairs.
5) Realiable- you’re not having to rely on wifi or reception/internet so it never cuts out as long as the camera is plugged in!
6) You can communicate to the camera with a button and speak to them. Example: tell them to go back to bed or just to comfort them!
7) Design is sleek, easy to pack and very portable for travel. I use this for both travel and daily use. It’s been 2 years, still going strong with no issues.
Sorry I’ve gone back and forth but I’m done-it stopped working again and now my son relies on the music to help him sleep. It disconnected and no matter what cords we use or outlet we use, the monitor won’t connect to the camera. One star-great customer service but I shouldn’t have to deal with this.
Update 1/2/2020
Eufy has amazing customer service. They saw my review and urged me to try some new cables which they sent me free of charge. I was hesitant because I didn’t want the problem to occur later on, but since they had been so good to me, I decided to give the new cables a shot. I’ve been using the new cables for 2 months and the camera has not failed yet! I’m bumping my review back up to three stars. Further, for the trouble, eufy refunded me half of the price of the monitor.
All in all, for my troubles with this product over the past year, they’ve sent me three new systems, a new set of cables, refunded half the price of what I paid, a Bluetooth speaker for my troubles, and a charging pad for my phone. I didn’t ask to be compensated for any of this-they just offered without hesitation.
So their customer service is awesome-always willing to help and take suggestions for improving the device. The monitor, when it works, is better than any other on the market. I’ve tried several others and they are all cheap-the music on them sucks and sounds horrible out of the speakers, the screen is small, and it’s a pain to mount some of the cameras. Plus-you can’t apply software updates to the other ones I’ve tried.
However, I don’t think I should have to be the guinea pig for a product commercially available. There should be no need to send out three versions of a product. That makes it seem like there are some quality control issues.
So buy this product and know you’ll get great customer service, but you might have to use that customer service because there could be issues with the monitor.
Update: 11/17/19
I can no longer endorse this product. While there have been bugs and the company has been extremely helpful in fixing these bugs, there are just too many for this product to be available to the public-this past week was the final straw.
It seems there is a problem with where the USB cable connects to both the power plug and the monitor/camera itself. I went to bed, thinking the monitor was charging, and woke up to a dead monitor and my baby screaming in the other room. I figured it was user error at first, even though I’ve used this monitor for almost a year, so I tried it again the next day. With the monitor, when I wiggle the usb cord and the power plug, it loses power randomly. There’s some faulty connection there. I can’t have this, not with my baby in the other room and my reliance on this product working.
Similarly, there’s a weak connection with the camera. I traveled with this monitor two weeks ago and had to set it up at my parents house and on three occasions, the camera lost connectivity and the only solution was to wiggle the power cord until it got power back to it.
I’ll be buying something else and will reduce this to one star. There simply needs to be more testing done on this product.
Update: 8/31/19
The Eufy monitor continues to be really great and the customer support is amazing. However, the battery life has severely dropped over the last few weeks. We've had this for roughly 8-9 months and now we have to plug it in during the day when he is sleeping or else the battery will quickly die out. I think what hurts the battery life is when our son is trying to go to sleep, we have the video on for however long that takes with the music play, and so sometimes the video will be on with the music for up to 30 minutes at times. He takes 1-2 naps a day now at 10 months old and so the video/music may play for an hour a day and the battery just isn't up to the task for that. It's a shame because we love everything about the monitor, but it's a pain to keep the charger cable and the monitor plugged in wherever we go. It's not a issue at night because we plug it in, but if we're downstairs doing laundry or watching tv, it's a pain to run up and grab the charger. I wish the battery was replaceable in these. Still 5 stars because it's a great product, but the battery definitely hurts.
Update: 5/13/19
Eufy customer service e-mailed me yesterday to inform me of a software update which gives the option of turning the video screen ON when a certain audio level is reached (you can selected the noise level on a scale of 1-5 with 5 being the loudest) WITHOUT emitting an alarm. This is something that has been asked for by the community for quite some time. In the past, you could only turn the screen on with a VERY loud alarm which was annoying when we were sleeping. So this update is huge.
While I wish they would come out with a better way to get these updates out to the community (right now they just send me an e-mail through Amazon customer service informing me of the update...so if any user hasn't emailed them to inquire about their product, they are kinda stuck with it), this monitor now has everything I need in a baby monitor. Yes, the kickstand isn't as robust as some other products, but I don't mind it. I'm updating this review to 5 stars. I wouldn't consider buying anything else.
Update: 4/21/19
Eufy Customer service has been great. They immediately e-mailed me instructions on how to update the firmware and that helped the temperature a bit, but it was still about 3 degrees higher than what the ambient temperature in the room was. I e-mailed them again and their engineers went and sent another update to me. Life has gotten in the way recently with a newborn, but I finally downloaded the new firmware today and the temperature is reading EXACTLY what it should be with ZERO issues. For the inconvenience, Eufy also sent me a free bluetooth speaker, which was nice.
I've updated the review to 4 stars, from it's original 3 stars. The only reason this product doesn't have 5 stars are for these two reasons:
1) The kickstand sucks. As the wirecutter review noted, it's too easy for it to fall over. They should update the model with a new stand.
2) While customer service is great, they need to come out with a new way to update firmware for their products. Right now, they basically send me an e-mail to search for something like "e7fjCh5fk" in Youtube, and that gives me a link to a how-to video from their engineers on where to download some files and update their firmware. A company as large as this should really invest in a central website people can go to to view these files and download the updated firmware.
All in all, I would recommend purchasing this baby monitor-the video quality is second to none.
Update: 2/23/19
We received the new monitor and it seemed to work great for a day, and then the temperature was back up to 143 degrees for a few minutes before dropping down to 73 degrees. It switches intermittently it seems. I've e-mailed the company and hopefully they have a fix.
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Original review:
We've bought a few monitors to try out and this one has the best picture quality out of anything we have tried. It is clear enough that I can see my baby's chest rising and falling which is very comforting to us.
It was easy to connect out of the box and definitely appears to be the most technologically advanced wireless (non-wifi) monitors we have come across. The setup is a breeze and requires nothing on your part
The main thing I don't like is the temperature. 90% of the time it says it's 143 degrees farenheit in my son's room when it's only 68-70 degrees. That's a major problem for me. I've requested to return the monitor and get a new one-so hopefully I won't have the same problem, though there's a few other reviews stating they have the same problem, so we will see.
Another drawback is the alarm function. While there are two volume settings you can enable once the noise exceeds a preset amount, both of them are extremely loud. We had it setup for one night on the low setting and we both startled awake any time it alarmed, so that went off. Instead, we just keep the alarm off and the volume reasonably high so we can hear our baby cry. I wish they made it so instead of an alarm sounding, the screen would just turn on.
Reviewed in the United States on February 20, 2019
Sorry I’ve gone back and forth but I’m done-it stopped working again and now my son relies on the music to help him sleep. It disconnected and no matter what cords we use or outlet we use, the monitor won’t connect to the camera. One star-great customer service but I shouldn’t have to deal with this.
Update 1/2/2020
Eufy has amazing customer service. They saw my review and urged me to try some new cables which they sent me free of charge. I was hesitant because I didn’t want the problem to occur later on, but since they had been so good to me, I decided to give the new cables a shot. I’ve been using the new cables for 2 months and the camera has not failed yet! I’m bumping my review back up to three stars. Further, for the trouble, eufy refunded me half of the price of the monitor.
All in all, for my troubles with this product over the past year, they’ve sent me three new systems, a new set of cables, refunded half the price of what I paid, a Bluetooth speaker for my troubles, and a charging pad for my phone. I didn’t ask to be compensated for any of this-they just offered without hesitation.
So their customer service is awesome-always willing to help and take suggestions for improving the device. The monitor, when it works, is better than any other on the market. I’ve tried several others and they are all cheap-the music on them sucks and sounds horrible out of the speakers, the screen is small, and it’s a pain to mount some of the cameras. Plus-you can’t apply software updates to the other ones I’ve tried.
However, I don’t think I should have to be the guinea pig for a product commercially available. There should be no need to send out three versions of a product. That makes it seem like there are some quality control issues.
So buy this product and know you’ll get great customer service, but you might have to use that customer service because there could be issues with the monitor.
Update: 11/17/19
I can no longer endorse this product. While there have been bugs and the company has been extremely helpful in fixing these bugs, there are just too many for this product to be available to the public-this past week was the final straw.
It seems there is a problem with where the USB cable connects to both the power plug and the monitor/camera itself. I went to bed, thinking the monitor was charging, and woke up to a dead monitor and my baby screaming in the other room. I figured it was user error at first, even though I’ve used this monitor for almost a year, so I tried it again the next day. With the monitor, when I wiggle the usb cord and the power plug, it loses power randomly. There’s some faulty connection there. I can’t have this, not with my baby in the other room and my reliance on this product working.
Similarly, there’s a weak connection with the camera. I traveled with this monitor two weeks ago and had to set it up at my parents house and on three occasions, the camera lost connectivity and the only solution was to wiggle the power cord until it got power back to it.
I’ll be buying something else and will reduce this to one star. There simply needs to be more testing done on this product.
Update: 8/31/19
The Eufy monitor continues to be really great and the customer support is amazing. However, the battery life has severely dropped over the last few weeks. We've had this for roughly 8-9 months and now we have to plug it in during the day when he is sleeping or else the battery will quickly die out. I think what hurts the battery life is when our son is trying to go to sleep, we have the video on for however long that takes with the music play, and so sometimes the video will be on with the music for up to 30 minutes at times. He takes 1-2 naps a day now at 10 months old and so the video/music may play for an hour a day and the battery just isn't up to the task for that. It's a shame because we love everything about the monitor, but it's a pain to keep the charger cable and the monitor plugged in wherever we go. It's not a issue at night because we plug it in, but if we're downstairs doing laundry or watching tv, it's a pain to run up and grab the charger. I wish the battery was replaceable in these. Still 5 stars because it's a great product, but the battery definitely hurts.
Update: 5/13/19
Eufy customer service e-mailed me yesterday to inform me of a software update which gives the option of turning the video screen ON when a certain audio level is reached (you can selected the noise level on a scale of 1-5 with 5 being the loudest) WITHOUT emitting an alarm. This is something that has been asked for by the community for quite some time. In the past, you could only turn the screen on with a VERY loud alarm which was annoying when we were sleeping. So this update is huge.
While I wish they would come out with a better way to get these updates out to the community (right now they just send me an e-mail through Amazon customer service informing me of the update...so if any user hasn't emailed them to inquire about their product, they are kinda stuck with it), this monitor now has everything I need in a baby monitor. Yes, the kickstand isn't as robust as some other products, but I don't mind it. I'm updating this review to 5 stars. I wouldn't consider buying anything else.
Update: 4/21/19
Eufy Customer service has been great. They immediately e-mailed me instructions on how to update the firmware and that helped the temperature a bit, but it was still about 3 degrees higher than what the ambient temperature in the room was. I e-mailed them again and their engineers went and sent another update to me. Life has gotten in the way recently with a newborn, but I finally downloaded the new firmware today and the temperature is reading EXACTLY what it should be with ZERO issues. For the inconvenience, Eufy also sent me a free bluetooth speaker, which was nice.
I've updated the review to 4 stars, from it's original 3 stars. The only reason this product doesn't have 5 stars are for these two reasons:
1) The kickstand sucks. As the wirecutter review noted, it's too easy for it to fall over. They should update the model with a new stand.
2) While customer service is great, they need to come out with a new way to update firmware for their products. Right now, they basically send me an e-mail to search for something like "e7fjCh5fk" in Youtube, and that gives me a link to a how-to video from their engineers on where to download some files and update their firmware. A company as large as this should really invest in a central website people can go to to view these files and download the updated firmware.
All in all, I would recommend purchasing this baby monitor-the video quality is second to none.
Update: 2/23/19
We received the new monitor and it seemed to work great for a day, and then the temperature was back up to 143 degrees for a few minutes before dropping down to 73 degrees. It switches intermittently it seems. I've e-mailed the company and hopefully they have a fix.
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Original review:
We've bought a few monitors to try out and this one has the best picture quality out of anything we have tried. It is clear enough that I can see my baby's chest rising and falling which is very comforting to us.
It was easy to connect out of the box and definitely appears to be the most technologically advanced wireless (non-wifi) monitors we have come across. The setup is a breeze and requires nothing on your part
The main thing I don't like is the temperature. 90% of the time it says it's 143 degrees farenheit in my son's room when it's only 68-70 degrees. That's a major problem for me. I've requested to return the monitor and get a new one-so hopefully I won't have the same problem, though there's a few other reviews stating they have the same problem, so we will see.
Another drawback is the alarm function. While there are two volume settings you can enable once the noise exceeds a preset amount, both of them are extremely loud. We had it setup for one night on the low setting and we both startled awake any time it alarmed, so that went off. Instead, we just keep the alarm off and the volume reasonably high so we can hear our baby cry. I wish they made it so instead of an alarm sounding, the screen would just turn on.
Top reviews from other countries
Arrived quickly and was a dream to set up. Highly recommend this device if you are concerned about ease of use. Works great with their other devices as well. The quality of the video is phenomenal, night vision is fantastic and the battery life is great!
Reviewed in Canada on January 7, 2024
Arrived quickly and was a dream to set up. Highly recommend this device if you are concerned about ease of use. Works great with their other devices as well. The quality of the video is phenomenal, night vision is fantastic and the battery life is great!
Reviewed in India on March 17, 2023