Manufacturer | Moen Incorporated |
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Part Number | 920-004 |
Item Weight | 4.5 ounces |
Product Dimensions | 1.46 x 2.64 x 3.28 inches |
Item model number | 920-004 |
Batteries | 1 CR123A batteries required. (included) |
Size | 1 Sensor |
Color | White |
Finish | White |
Pattern | Leak Detector |
Power Source | Battery Powered |
Item Package Quantity | 1 |
Sound Level | 51 dB |
Included Components | smart water detector, wall mount screw, self-adhesive wall mount sticker, remote sensing disc with 48" extension cable, wall mount base, battery |
Batteries Included? | Yes |
Batteries Required? | Yes |
Battery Cell Type | NiCAD |
Description Pile | Lithium |
Warranty Description | 1 Year Warranty |
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Moen Flo Smart Water Leak Detector 920-004, WI-FI, Real-time App Notifications, Audible Alarm, 24/7 Protection, Whole-home, Water Sensor White, Lithium Battery, Home Safety
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Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Purchase options and add-ons
Color | White |
Brand | Moen |
Power Source | Battery Powered |
Compatible Devices | Washing Machine |
Product Dimensions | 2.64"L x 1.46"W x 3.28"H |
About this item
- PROTECT YOUR HOME FROM WATER DAMAGE: Can be placed in the home wherever there is a risk for potential water damage, such as a flooding basement, washing machine leak, hot water tank failure, etc
- 24/7 PROTECTION: Smart technology detects leaks to help reduce the risk of water damage by providing 24/7 monitoring
- CONSTANT MONITORING: Monitors for water leaks and measures the room's temperature and humidity to help protect against frost and mold risk
- REAL-TIME NOTIFICATIONS: Senses and sends real-time app notifications of water events that happen outside of the pipes - like a flooding basement or malfunctioning appliance
- WHOLE HOME PROTECTION: Offers ability to use and connect multiple detectors within the home for whole home protection; Available in single- or multi-packs, providing the opportunity to achieve home water management at any budget
- COMPATIBILITY: Use the Smart Leak Detector as a standalone monitoring device or connect it to the Flo Smart Water Monitor and Shutoff (sold separately) for whole-home protection
- INCLUDES: Includes an extension cable with Remote Sensing Disc that can extend up to 48 inches, making it perfect for reaching tight spaces like under a washing machine or next to a dishwasher; CR123A 3-volt lithium metal battery that lasts up to 2 years. NOTE : Refer to the PDF attached below in Technical Specification for the Installation and Troubleshooting steps
- CONNECTION: 2.4 GHz Wi-Fi is needed to connect to the Moen Smart Water App
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Product guides and documents
From the manufacturer
Peace Of Mind
This Smart Leak Detector can be placed anywhere in your home where water leaks and moisture could be a problem from environmental factors or fixture malfunctions, such as the basement or laundry room, to provide 24/7 protection. When water, excess humidity or extreme temperatures are detected, the unit sends an alert via the Moen Smart Water App, sounds an audible alarm, or emits a blinking LED light.
A System Designed to Detect and Protect
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Control From Your AppConnects to the Moen Smart Water App to notify you of moisture through notifications to their smartphone. Smart technology detects leaks to help reduce the risk of water damage by providing 24/7 monitoring. |
Wi-Fi EnabledThe included smart water-level sensor constantly monitors the water level in the sump pump basin in real time to assess flooding risks and if the sump pump is working efficiently. |
Freeze Alerts and Humidity MonitoringAlerts of extreme abnormalities in temperature, which could indicate a risk for freezing pipes in the basement or crawl space. The device also monitors humidity levels to help detect any moisture abnormalities that could lead to mold. |
Battery OperatedEach Detector includes a CR123A lithium battery for up to 2 years of leak detection for your home. |
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Discreet PlacementThe Smart Leak Detector can be easily placed under sinks and appliances, near pumps, drains, windows, or in attics. |
Multi-Pack AvailableAvailable in single or multi-packs, providing the convenience of detecting water in multiple locations but managed through one mobile app. |
Complete The HomeThe Smart Leak Detector can be purchased as a standalone product or combined with the Flo Smart Water Monitor and Shutoff for whole-home protection. |
Water designs our life. Who designs for water? Moen.
For over 75 years, Moen has thrived at the intersection of style and innovation. And with 1.5 trillion gallons of water running through our faucets each year, we feel a tremendous responsibility to make sure every one of your interactions with water is a meaningful one. In 2022, Moen was named America's Most Trusted Faucet Brand by Lifestory Research for the seventh year in a row.
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First look at the Moen Flo Smart Water Leak Detector!
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Customer Review: Easy to set up and worked perfectly!
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What to know before buying this Smart Water Leak Detector
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Customer Review: A must-have for any homeowner
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Product information
Technical Details
Additional Information
ASIN | B0855BFQCZ |
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Customer Reviews |
3.8 out of 5 stars |
Best Sellers Rank | #3,050 in Tools & Home Improvement (See Top 100 in Tools & Home Improvement) #6 in Water Detectors & Alarms |
Date First Available | February 1, 2020 |
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Product Description
Protect your home from water damage with the Moen Smart Leak Detector. This Smart Leak Detector can be placed anywhere in your home where water leaks and moisture could pose a hazard. The water leak detector can identify problems caused by environmental factors or fixture malfunctions, in places such as the basement or laundry room, to provide 24/7 protection. When water, excess humidity, or extreme temperatures are detected, the water leak sensor sends an alert via the Moen Smart Water App, sounds an audible alarm, or emits a blinking LED light. Combine the Smart Leak Detector with the Flo Smart Water Monitor and Shutoff for whole-home protection.
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This Item Moen Flo Smart Water Leak Detector 920-004, WI-FI, Real-time App Notifications, Audible Alarm, 24/7 Protection, Whole-home, Water Sensor White, Lithium Battery, Home Safety | Recommendations | dummy | dummy | dummy | dummy | |
Try again! Added to Cart Add to Cart | Try again! Added to Cart Add to Cart | Try again! Added to Cart Add to Cart | Try again! Added to Cart Add to Cart | Try again! Added to Cart Add to Cart | Try again! Added to Cart Add to Cart | |
Price | -28% $36.00$36.00 List: $49.99 | $89.99$89.99 | $89.99$89.99 | $49.99$49.99 | $59.99$59.99 | $96.22$96.22 |
Delivery | Get it as soon as Tuesday, Apr 2 | Get it as soon as Tuesday, Apr 2 | Get it as soon as Tuesday, Apr 2 | — | Get it as soon as Tuesday, Apr 2 | Get it as soon as Tuesday, Apr 2 |
Customer Ratings | ||||||
Easy to install | 3.2 | 4.8 | 4.4 | 4.6 | 4.4 | — |
Battery life | 2.7 | 4.9 | 4.5 | 4.8 | 4.4 | — |
Tech Support | 2.6 | 4.4 | 4.2 | 5.0 | 3.6 | — |
Value for money | 3.5 | — | 4.6 | 4.6 | 4.5 | — |
WiFi signal | 3.1 | 4.6 | 4.5 | 5.0 | — | — |
Sold By | Fannys Gifts | Yosmart | GoveeLife US Direct | X-Sense US | WINEES | Amazon.com |
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Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the basic leak detection of the product. They say the sensors pick up even a drop of water. However, some customers have reported issues with appearance and connectivity. They mention that the app is very glitchy and hard to get them to connect. They also have problems pairing the unit to their WiFi and that the device loses connection to the internet. Customers also have issues with battery life. Opinions are mixed on quality, app, ease of setup, and water resistance.
AI-generated from the text of customer reviews
Customers like the leak detection of the alarm. For example, they say the basic detection works well, the sensors are well-integrated with the shut-off valve, and they pick up even a drop of water. The notification of a wet sensor worked well. Overall, most are satisfied with the product's leak detection capabilities.
"...I'm very impressed!! The sensors pick up even a drop of water...." Read more
"...Eventually it worked.Pros- Compact water leak sensor that can be placed directly on the surface, or connected to a remote sensor..." Read more
"...The primary sensor responded quickly to water...." Read more
"...other day, while at work, I got a notification that there was a “leak detected” on one of my AC’s...." Read more
Customers are mixed about the quality of the alarm. Some mention that it works well, is easy to use, and runs without any problems. However, others say that the alarm is not loud enough, the protective shield doesn't work, and the battery lasted for less than 6 months.
"...Otherwise, it's an excellent product! It still works well and does the job even when not stuck to the wall so it deserves 5 stars...." Read more
"...The alarm volume is a joke. You cannot hear it 30 ft away unless the home is completely silent...." Read more
"...All worked well. After a year or so, my wifi was upgraded at my house. Now I coukd not reconnect the units to the wifi in my house...." Read more
"...When inserted correctly between the posts it didn't activate...." Read more
Customers are mixed about the ease of setup. Some mention that it's fairly easy to set up, and the installation of the sensor is not technically difficult. However, others say that the install directions aren't much help, the instructions are small, and confusing.
"...I've had these for several months so far. They were very easy to install and easy to set up with wifi. They never seem to go offline either...." Read more
"...appear to be working fine, but I was really unimpressed with the setup process that kept failing. Eventually it worked.Pros-..." Read more
"...That’s my experience. These Moen installed easily, as my 2.4 wifi worked well with them...." Read more
"...The connection process for me was very successful on all three of the sensors. I like the fact that alerts are sent to your phone...." Read more
Customers are mixed about the app. Some say that it is good, comprehensive, and easy to setup. They also say that the Moen app is rock solid. However, some customers have reported issues with the app being wonky, glitchy, and unfriendly.
"Their app is a little wonky during setup. I had to reset the unit a couple of times and start over to get through the process...." Read more
"...And it worked flawlessly by sending an alert. I also liked the app very much. Gives you the temp and humidity...." Read more
"...With the battery almost dead, the unit gets hung up while trying to connect to internet...." Read more
"...First of all, you need a completely different app for this (the "Flo" app vs. the "Moen" app), and the Flo app feels like it was written by amateurs...." Read more
Customers are mixed about the water resistance of the alarm. Some mention it's very sensitive to moisture, and it detected a trace of water. They like that the main sensor stays away from water and the cord just hangs down. However, others say that one of the units would not detect water, the sensor cable appears to only detect water if the logo side is down, and the water shut off had been shut off.
"...installation I received an alert of a critical issue and the water had been shut off. Since work was 40 minutes away, I waited until I got home...." Read more
"...I really like that the main sensor stays away from water and the cord just hangs down...." Read more
"...One of the units would not detect water...." Read more
"...After the detector puck has been submerged in water, it takes a while to dry out completely...." Read more
Customers are dissatisfied with the battery life of the alarm. They mention that the included battery only lasts a few months, and the supposed two-year lithium battery life isn't accurate. The battery retention is tricky, and it may report confusing battery life initially.
"...I easily installed all 12 Moen units. One did come with a dead battery...." Read more
"I love these devices but I hate the cost cutting of batteries only. In theory, you put these were water can leak but you would not notice in time...." Read more
"...to make the electric connection were so far apart that the battery was loose inside? If these are hand inserted, how does this not get noticed?..." Read more
"...When the unit arrived the battery was loose and the insulating strip was separate in the case...." Read more
Customers are dissatisfied with the connectivity of the alarm. They mention that it fails to connect to their home network, has problems pairing the unit to WiFi, and has trouble retaining connection to the internet. Some say that the phone won't pair and that the device does not reconnect within 24 hours.
"...Ideally, it is better on AC. If you lose power, the device cannot talk to the wifi so the only reason for the batteries is bottom line cost and..." Read more
"...batteries before you install them, mine were at 64%, 47% and too low to even connect to...." Read more
"...At the end of the set up it wanted me to link to Alexa which I don't have...." Read more
"...from the unit, you won't hear the alarm. I also had problems pairing the unit to my WiFi...." Read more
Customers are dissatisfied with the appearance of the alarm. They mention that it's very glitchy, and difficult to connect a new device to the app. They also encounter errors at various steps of the process. Customers also say that the alarm is pretty buggy and hard to get it to connect. They configure the device using the weak UI and receive terrible error messages. The procedure failed many times before it succeeded, and the unit is probably defective.
"...There is a spot to link it up within the app, but errors out (flo error 009) Also the alarm is not loud enough to install in your basement...." Read more
"...took at least 8-12 minutes per sensor (not a "few minutes) this step is glitchy, the app freezes and I hard to restart this on 3 sensors...." Read more
"...I am giving three stars because the unit is probably defective or became defective after the update." Read more
"...The app seems well designed...." Read more
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Top reviews from the United States
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My only complaint is that the sticky pad that holds the sensor box on the wall is VERY WEAK! The stick doesn't hold up for more than an hour. Moen should consider correcting this. Otherwise, it's an excellent product! It still works well and does the job even when not stuck to the wall so it deserves 5 stars. You can't go wrong with this!
I also tested one by purposely putting a very slight film of water around a detector. And it worked flawlessly by sending an alert. I also liked the app very much. Gives you the temp and humidity. And you can set the type notifications and what info.
So far I’m very pleased. Just be aware of those who had trouble connecting or staying connected. Comes down to the quality of their Wi-Fi. Like I said, some brands will work for you, and others won’t. I’m happy.
2/24
I am done. I have come to hate the Moen design. The base unit does not sit flat in a cabinet and when you use the expensive cord it also does not sit flat. Where you put these devices is subject to disruption so the sensors are always getting moved which the design should expect but not with Moen. If you bump the cradle the connection to the sensor wire is lost and you will never know. The battery life is more like 8 months at most and I have had these long enough to prove it. The alarm volume is a joke. You cannot hear it 30 ft away unless the home is completely silent. How ridiculous to make an alarm and make it so quiet that if it is in a cabinet closed then no one will hear it beeping. I am moving to a D-Link that is a different setup and after Moen I can see why the D-Link makes sense and cents. It uses a hub that plugs into AC and has a "screaming" loud alarm. The Hub supports up to 24 sensors making the D-Link similar in price for the first 2 sensors but you saves hundreds of dollars if you need 6 or more. With the new system, you take a $25 sensor and place it on the floor of the cabinet, pan, or wet area floor. No mounting, no harness. The sensors link to the hub and that links to an app on your phone.
Pros
- Compact water leak sensor that can be placed directly on the surface, or connected to a remote sensor (included).
- Audible alarm, not terribly loud, and alerts on my phone. But if set up properly you will be notified
- Integrates with the Flo by Moen water shutoff valve to turn water off automatically
Cons
- Installation/Configuration process is a little janky. You have to connect to a local device provided WiFi network to configure, but also need to have internet access. I had well over a dozen failures during configuring the three sensors I purchased. Just a little frustrating, and they should wait until after you connect the device to your WiFi network to update firmware as it would go much smoother.
- Plan on replacing the batteries before you install them, mine were at 64%, 47% and too low to even connect to. Also, one unit had the battery contacts spread so wide that there was over 1/8" gap between the battery and the second contact. Easy fix, but that should not happen on a new device.
- I would prefer that I did not have to use their cloud service to get these working, I would much prefer local connection so it would work fully if the internet was out. Just a personal preference.
Reviewed in the United States on March 17, 2024
Top reviews from other countries
Reviewed in Canada on June 14, 2022
Went to Google playstore. App "not available in your region". Huh? Tried using another device. Same. Went to company website. Very unhelpful, and trying to find email contact almost impossible. After 30 mins tracked one down. Fired off email. 24 hours later no reply. Resorted to social media. At last a response: "Android App only available in US and Canada". Well what a waste of time that was. Product therefore almost useless and returned. Luckily the seller was superb and understanding and refund easily obtained.
So don't buy if you want the product to work with the android app!!