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Connect your home phone to your compatible Alexa-enabled device to call any phone number, using just your voice.
Echo Connect uses your existing home phone service (analog landline or VoIP) to make and receive calls (carrier charges may apply). You can control if Alexa dials a ‘1’ for local calls or not.
Plug Echo Connect into your home phone jack, complete setup with the Alexa App or on alexa.amazon.com, and you’re ready to make and receive calls.
Sync all your contacts from a smartphone or tablet. Don’t have an existing address book or mobile device? Use alexa.amazon.com to quickly add the contacts you need from any internet-connected PC or Mac.
Call contacts and voice dial numbers hands-free. And navigate automated phone systems with your voice.
Echo Connect will work with your compatible Alexa-enabled devices.
We will send you an email with the most up to date set up instructions. US numbers are automatically dialed with a 1 plus the area code and carrier charges may apply as a result, this setting can be changed in the Alexa App. ISDN landlines are not supported.
With Echo Connect and a compatible Alexa-enabled device, you can ask Alexa to call anyone using your home phone service—all you have to do is ask. Because Echo Connect uses your home phone number, either landline or VoIP, friends and family recognize the call. Answer your home phone on your Echo hands-free, so you can easily talk to anyone hands-free when you’re busy making dinner or away from the phone.
With the Alexa App, the contacts on your smartphone stay in sync with Alexa, so you never have to look up a number stored on your phone. You can also add new contacts on alexa.amazon.com. When you receive a call from someone in your contact list, Alexa will announce who is calling. Learn more about calling with Alexa.
Echo Connect works with these Alexa-enabled devices
Simple to Set Up & Use
Getting started is easy—just plug in Echo Connect and launch your Alexa App from a compatible smartphone (iOS or Android) or go to alexa.amazon.com.
Technical Details
Echo Connect
Size
5.1” x 3.5” x 1.2” (130 mm x 90 mm x 29.5 mm)
Weight
4.5 oz. (126.9 grams) Actual size and weight may vary by manufacturing process
Alexa App
The Alexa App for Echo Connect is compatible with iOS (9.0 or higher) and Android (5.0 or higher).
Wi-Fi Connectivity
Dual-band Wi-Fi supports 802.11 a/b/g/n/ac (2.4 and 5 GHz) networks. Does not support connecting to ad-hoc (or peer-to-peer) Wi-Fi networks.
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Customers are disappointed with the connectivity of the digital device accessory. They mention that the wireless connect refused to connect. They disagree on performance, ease of setup, voice quality, phone support, quality, value, and speed.
AI-generated from the text of customer reviews
541 customers mention354 positive187 negative
Customers are mixed about the performance of the digital device accessory. Some mention it works great, works well as a phone voice dialer, and is useful for those that still have both a cell phone and a landline phone. However, others say that it lacks functionality and has major flaws in its operation. Overall, opinions are mixed and depend on individual preferences.
"...Bottom line: 5 stars for it working and working well, today. This device needs some major improvements for the future, though...." Read more
"I love the idea of Echo Connect and it works great now that I have it setup...." Read more
"...Basically once you set up the Echo Connect, the cellphone functionality is disabled and replaced entirely with your landline...." Read more
"...with a lot of thought and technology that makes it work with virtually any home phone system...." Read more
422 customers mention285 positive137 negative
Customers are mixed about the ease of setup. Some mention that it was very easy to setup with their Amazon Fire Tablet, and the connection is very easy. However, others say that they had difficulty setting it up, with poor instructions that make it too easy to do things you don't intend.
"...Makes them into speaker phones.The installation is so easy, I thought it was hard...." Read more
"...Setup was easy with patience. I was very annoyed there was no provision for wall mounting and that knocks 1 star off an otherwise 5 star device." Read more
"...- Echo Connect is a home phone product but requires an activated cell phone to set up.-..." Read more
"...It was easy enough to set up and connect to my Wi/Fi. If power was lost I was able to reconnect it without much trouble...." Read more
262 customers mention140 positive122 negative
Customers are mixed about the voice quality of the digital device accessory. Some mention that it works as a good voice-activated speaker phone, while others say that it makes it hard to hear the caller for those first few moments, has mediocre sound quality, and has an annoying constant chime sound while calling.
"...AUDIO QUALITY = OK:Audio quality is OK, good enough for casual use...." Read more
"...Nope! Furthermore, Alexa won’t even announce callers from my mobile phone contact list Amazon got during setup...." Read more
"...It is a great product that gives me speaker phone and voice-activated phone service in more rooms (anywhere there is an Echo)...." Read more
"...on the other end of the line can understand me, I still sound like I am in a tunnel. Echo Connect works fine with an Echo Tower...." Read more
177 customers mention67 positive110 negative
Customers are mixed about the phone support of the digital device accessory. Some mention that it's easy to setup and that it announces incoming calls out loud. They say the calling features are a big plus when all done by voice. However, others say that it doesn't ID the calls as it is supposed to, does not recognize the incoming caller, and does not make outgoing calls.
"...No Caller ID announced from even my uploaded cell phone contact list Amazon uploaded during setup.-..." Read more
"...Test calls were very good to family, vary minimal echo even in the bathroom...." Read more
"...who fix problems is that it is only in one case it doesn't recognize the incoming caller. That's when Mom calls me...." Read more
"...So, no smart phone on the account, no calling capability on the landline even AFTER the Echo Connect was set up...." Read more
122 customers mention75 positive47 negative
Customers are mixed about the quality of the digital device accessory. For example, some mention it's pretty reliable, handy, and high quality. That said, others say it'd not be the quality they're used to from Amazon, was implemented hastily, and has serious short-comings. They experience dropped calls and poor quality calls.
"The Echo Connect is a quality built product with a lot of thought and technology that makes it work with virtually any home phone system...." Read more
"...the Echo Connect has the air of a good concept implemented hastily and poorly. There is substantive room for improvement...." Read more
"A little quirky on the setup, but once done these things are rock solid...." Read more
"...Installation was easy and reliability has been rock-solid. It's a shame Amazon is no longer supporting Echo Connect as of 29 February 2024." Read more
91 customers mention46 positive45 negative
Customers are mixed about the value of the digital device accessory. Some mention that it's well worth the price and a very good addition to their echo's, while others say that it was a total waste of money, useless, and not worth the time or trouble. They also mention that the value as an emergency dialer is limited, since you can't set which phone number the device will dial.
"...contact list syncs with my phone when I make changes, and it's reasonably priced. It works with my existing hardware, so it enhances my investment...." Read more
"...Also, the value as an emergency dialer is limited, since you can't set which phone number the Echo Connect uses for a person by default..." Read more
"This is a low cost, but useful device for those that still have both a land line and a cell phone. It plugs into a phone jack anywhere in the house...." Read more
"...Updated 1/3/20 Do not purchase this device! Totally and completely trash. Purchased an Echo show in hopes to get this connect to work...." Read more
44 customers mention14 positive30 negative
Customers are mixed about the speed of the digital device accessory. For example, some mention it has great sound quality, no delays, and is quick and easy to set up. However, others say that it has a big delay when they answer the phone and a slight delay while talking.
"...This is worthless without one. While setup was easy it took longer to register and a few power cycles before it was “happy”..." Read more
"...There’s an unreasonable time delay between picking up a call on a handset and when Alexa quits barking out “incoming call, incoming call, incoming..." Read more
"...My Connect sits beside my WiFi access point, and I have noticed no delay or lag in phone calls made or answered using any of my Echoes, even those..." Read more
"...Now that it is working, I think it is pretty amazing. Yes, there is a delay and all of the other issues mentioned, like mediocre sound quality using..." Read more
173 customers mention49 positive124 negative
Customers are dissatisfied with the connectivity of the digital device accessory. They mention that the wireless connect was a problem, and they are disappointed in its ability to maintain a connection. They also say that it has dropped contact with the network a couple of times, and the quality of the connection is poor. Customers also mention that it only connects to ONE cell phone, making it very limited.
"...Cons:- No Ethernet connection.- Echo Connect is huge. It’s 50% larger than an Echo Dot!..." Read more
"...Echo Connect indicated that she had done so but there was no "ring" tone or connect...." Read more
"Great product with great integration. The only downside is that when you set this up you need to have a 'phone number' that can be texted...." Read more
"...is still ringing; if an answering machine responds, the Connect refuses to connect...." Read more
Perfect Marriage of your Echo Speakers Working with your Mobile Address Book on Your Land Line
We absolutely LOVE our Alexa smart speakers at our house, have 21 in active use (4 Echos, 2 Shows, 1 Spot, 9 Dots, 1 thermostat, 1 Fire TV, 1 Echo Auto, 1 Garmin Speak, 1 smartwatch with Alexa). I still have a home phone line (actually a Comcast IP phone) because of poor cell reception inside my house, and relatively cheap cost to run it. But I so rarely use it because I have to look up phone numbers on my phone and dial them manually. With an Android mobile phone, your Echos can already dial out using your Android phone, but my problem is my mobile doesn't work well at home, and I switched to iPhone XS Max recently. So now this is the perfect marriage of all of your Echo speakers working to dial out using your voice and your mobile address book(s), and answer calls (with caller ID from your mobile address book). What I like best is when the phone rings, I don't have to go find one of my few handsets around the house, because there is always an Echo speaker nearby.AUDIO LAG = GREAT:The audio lag is a LOT better than when just messaging between echo to echo locally, and as far as I know the same as it is normally between two people. But if you call from your mobile to home and speak, you can hear the smallest lag. I point it out because when I use echo-to-echo messaging to my wife downstairs, I can audibly hear through the house more lag. Now I prefer to just call her mobile from my echo :) . It even asks me who's address book to use, mine or my wife's, so somehow it is aware of hers as well, and I only set it up from my Alexa app.AUDIO QUALITY = OK:Audio quality is OK, good enough for casual use. These aren't like dedicated Jabra voice conferencing speakers that cost more than Echos. I just would not say that it is really crisp & clear like a dedicated conferencing speaker, or speakerphone on an old land-line. I wouldn't necessarily use it for a home office for frequent conference meetings. I use Google Meets anyway for that. But for as often as I actually use my land-line (not often), this is convenient.OTHER IMPERFECTIONS:(1) When connected, it has bright lights on it, not suitable for a bedroom at night (but at least they don't blink). But some blackout stickers take care of that (see pictures).(2) When the other end hangs up, it takes a while for your Echo to realize it is disconnected. I had my wife hang up and call me right back, and if never rang through until it realized to hang up. Of course you can just say "Alexa, hang up".(3) Once answered on one Echo, I couldn't figure out a way to transfer it to another echo, or conference in other echos such as for both my wife and I to be on the call together from different rooms if we want, something we can actually do with our land-line handsets. I supposed they can add this.
The Amazon Connect is basically a device able to turn any of your Amazon Echo devices into:
1) Extensions to your home (VoIP or regular wired landline) phone and 2) Makes them into speaker phones.
The installation is so easy, I thought it was hard.
1) You wire the Echo Connect to your phone system, as you would any hardwired phone. 2) You connect power to the Echo Connect. 3) You wait for the device to come online. This means you wait till all four (4) indicator lights come on a solid white.
When someone calls you, the Amazon devices without a screen will announce the call (e.g. phone number or name). You can answer or decline the call. You can hang up, when done with the call. Special note: At the present time, Amazon doesn't give non-screen customers a way to access the phone keypad. Basically, you're using a phone before even the rotary dial phone! Sigh, Amazon gives one great step forward and two steps back, no wait, its three steps back.
I should note I submitted a request Amazon should provide a voice keypad (or something) for non-screen Amazon devices. Non-screen can dial a number and they should be able to access a keypad in some manner, too.
In the case of those devices with a screen, you'll hear and see the information. You can answer via voice or an onscreen icon. Unlike the non-screen versions, the screen versions gives you a keypad!
The other area of improvement is the forced limitation of only one device per account. There are reasons I can think of for people to need three devices.
1) Home 2) Vacation Home 3) Cellphone (there are Bluetooth 2 wired phone line adapters)
You need them in your home, your vacation home, and your cellphone. Cellphone? Yes, cellphone. When you come home, you should be able to:
1) Plug into charger (or set down for wireless charging) 2) Connect to a Bluetooth to Wired Phone line adapter (sold on Amazon)
This way a person could soak in a tub, be out by the pool, with the children, etc., and should a cell phone call come in the person can get it wherever they are in the home without carrying it.
** Think of how many home accidents with a cellphone this might prevent. ** How many times you won't misplace the phone somewhere in the home. ** How easy it will be doing stuff without having to carry the phone with you. ** How easy it will be to find time to charge the phone verses now. ** You won't need to worry about having greasy, dirty, or otherwise messy hands while carrying or using the phone. ** and the list goes on as I'm sure each person has their own issue(s).
Yes, you can do it with multiple Amazon accounts, but an Amazon Echo can't connect to more than one Amazon Account. There in lies the other issue. You will want multiple phone types / locations on one account and with multiple devices.
Bottom line: 5 stars for it working and working well, today. This device needs some major improvements for the future, though. This review only presented two of these improvements / new features.
As you know, your Amazon Echo device (except the Tap, of course) allows you to make hands free calls and use your Echo as a speakerphone with your cellphone. It’s called Alexa Calling.
I purchased the Echo Connect because it advertises that it allows your Echo to do the same thing with your landline telephone. I thought that would be great if it worked with both at the same time.
It doesn’t. I wasn’t clear on that in any of the advertisements.
Basically once you set up the Echo Connect, the cellphone functionality is disabled and replaced entirely with your landline. The Alexa app refers to the landline functionality as Echo Connect as opposed to the cellphone functionality which we know is labeled as Alexa Calling.
So if you just want your Echo to make phone calls, you don’t need this product. Your Echo can already do that using your cellphone service. This product is only if you want to use your landline instead.
I’m not disappointed though. One handy feature is your Echo will now give you an alert when you receive a call and even tell you who’s calling, provided they were in your contact list. It never did that before with Alexa Calling.
So all in all it’s a solid product. I’m happy with it.
I love the idea of Echo Connect and it works great now that I have it setup. I got it because I have a land line phone and I wanted a voice only option to call in case I “fell and could not get up.” Since this uses my landline calling 911 brings help to my home and I can call others too, of course.
A land line phone connection is required. This is worthless without one. While setup was easy it took longer to register and a few power cycles before it was “happy” (all lights on steady with no call in progress).
This little box comes with a phone line splitter, a 2 conductor phone cord, USB A to micro B for power, a USB power adapter and little setup sheet.
I mounted my Connect in my basement on a panel where my cable modem/voice gateway live along with other electronics. This turned out to be annoyingly difficult. My Connect has no screw head mounting slots on the bottom. What were they thinking and would it have added to the cost to add these? It would have saved me hour it took to figure out a solution and dig out the appropriate bits of hardware to make it happen. This unusual Amazon lack of forethought costs 1 star for me. If you are just placing it on a shelf by your phone then 5 stars for you…
Setup is through the Alexa app and has a lot in common with setup up other echo family devices, especially the WiFi setup. It took mine about 20 minutes to get to normal mode with all lights on steady with the phone hung up. At one point all the lights except power were blinking in unison! Eventually and after a few power cycles everything settled in and worked fine.
This Amazon page helpful was in knowing what the lights meant: https://www.amazon.com/gp/help/customer/display.html?nodeId=202209780
One thing I didn’t want to do is share all the contacts in my phone with Amazon/Alexa. Happily I learned I can manually configure just the contacts and phone numbers I want in the system. For me that’s only about a dozen people vs hundreds (mostly business related ones I would not call from my home phone) in my contacts. Google can help you find directions to manual contact setup in the Alexa app.
I’m extremely pleased with how the Echo Connect works for me. Setup was easy with patience. I was very annoyed there was no provision for wall mounting and that knocks 1 star off an otherwise 5 star device.
4.0 out of 5 stars
Works Great! Setup Easy (Be Patient), No Wall Mount Slots, Very Pleased Overall
Reviewed in the United States on September 29, 2019
I love the idea of Echo Connect and it works great now that I have it setup. I got it because I have a land line phone and I wanted a voice only option to call in case I “fell and could not get up.” Since this uses my landline calling 911 brings help to my home and I can call others too, of course.
A land line phone connection is required. This is worthless without one. While setup was easy it took longer to register and a few power cycles before it was “happy” (all lights on steady with no call in progress).
This little box comes with a phone line splitter, a 2 conductor phone cord, USB A to micro B for power, a USB power adapter and little setup sheet.
I mounted my Connect in my basement on a panel where my cable modem/voice gateway live along with other electronics. This turned out to be annoyingly difficult. My Connect has no screw head mounting slots on the bottom. What were they thinking and would it have added to the cost to add these? It would have saved me hour it took to figure out a solution and dig out the appropriate bits of hardware to make it happen. This unusual Amazon lack of forethought costs 1 star for me. If you are just placing it on a shelf by your phone then 5 stars for you…
Setup is through the Alexa app and has a lot in common with setup up other echo family devices, especially the WiFi setup. It took mine about 20 minutes to get to normal mode with all lights on steady with the phone hung up. At one point all the lights except power were blinking in unison! Eventually and after a few power cycles everything settled in and worked fine.
This Amazon page helpful was in knowing what the lights meant: https://www.amazon.com/gp/help/customer/display.html?nodeId=202209780
One thing I didn’t want to do is share all the contacts in my phone with Amazon/Alexa. Happily I learned I can manually configure just the contacts and phone numbers I want in the system. For me that’s only about a dozen people vs hundreds (mostly business related ones I would not call from my home phone) in my contacts. Google can help you find directions to manual contact setup in the Alexa app.
I’m extremely pleased with how the Echo Connect works for me. Setup was easy with patience. I was very annoyed there was no provision for wall mounting and that knocks 1 star off an otherwise 5 star device.