Manufacturer | Wink Labs, Inc. |
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Part Number | WNKHUB-2US |
Item Weight | 8 ounces |
Product Dimensions | 7.25 x 7.25 x 1.25 inches |
Item model number | WNKHUB-2US |
Is Discontinued By Manufacturer | No |
Color | White |
Style | Hub |
Item Package Quantity | 1 |
Special Features | WPS |
Included Components | Wink Hub 2, AC Adapter, Ethernet Cable, Quick Start Guide |
Batteries Included? | No |
Batteries Required? | No |
Battery Cell Type | Alkaline |
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WNKHUB-2US 2 Smart home hub, White
Brand | Wink |
Model Name | Wink Hub 2 |
Special Feature | WPS |
Wireless Communication Standard | Bluetooth |
Compatible Devices | Smartphone |
Frequency | 5 GHz |
Recommended Uses For Product | Home |
Included Components | Wink Hub 2, AC Adapter, Ethernet Cable, Quick Start Guide |
Connectivity Technology | Wi Fi |
Color | White |
About this item
- VOICE CONTROL: Works with Alexa and Google Assistant (devices sold separately)
- CONNECT ALL YOUR SMART DEVICES: Easily connect and manage your smart home ecosystem with Wink Hub 2. Compatible with all major smart home categories, including cameras & doorbells, lighting & locks, thermostats, sensors & alarms, appliances, speakers and more.
- ONE SIMPLE APP: Control all your home’s smart devices, no matter where you may be, using the Wink app on your smartphone. Set up shortcuts that let you turn off all your home’s lights with a single tap or automatically turns up the thermostat when the front door is unlocked.
- ULTIMATE COMPATIBILITY: Wink Hub 2 enables you to connect and control 400+ smart home devices, including those made by Nest, Philips, Ring, Ecobee, Go Control, Schlage, Sonos, Arlo, Yale and Chamberlain.
- THE LARGEST PROTOCOL SUPPORT: Wink Hub 2 supports Bluetooth LE, ZigBee, Z-Wave, Kidde, and Lutron Clear Connect. Works with more smart home protocols than any other platform.
- MULTIPLE CONNECTION OPTIONS: Setup your Wink Hub 2 via 5GHz Wi-Fi or included Ethernet port.
- A monthly subscription fee of $4.99 is required (effective May 20, 2020).
Customer ratings by feature
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From the manufacturer
Wink Hub 2
We've taken the most comprehensive smart home experience and made it better, faster, more reliable, and more secure.
The Wink Hub 2 allows your smart products from different brands to speak the same wireless language so that you can easily control them from the Wink app.
Wink app
The Wink app keeps you connected to your home — no matter where you are. Choose connected products from your favorite brands and control them all from one simple app.
Features
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ControlSee who's at the door, then unlock it from anywhere. |
AutomateTrigger your lights to turn on automatically if smoke is detected. |
MonitorReceive alerts that keep you informed of what's happening at home. |
ScheduleSchedule your lights to turn on automatically at sunset and off at sunrise. |
The Best Brands Together At Last
Now you can choose which smart devices are right for your home, and how they can work together so they're even smarter.
Customer Reviews |
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Device Support | Kidde, Clear Connect, Z-Wave, ZigBee | Bluetooth LE, Kidde, Clear Connect, Z-Wave, ZigBee |
Setup | Manual discovery | Auto-discovery + guided setup |
Local Control | Basic | Enhanced |
Connectivity | 2.4GHz (Wi-Fi) | 2.4GHz (Wi-Fi), 5GHz (Wi-Fi), Ethernet port |
Memory | 64 MB | 512 MB |
# of devices that can be paired to hub | 430 | 530 |
Dimensions | 7.25" x 7.25" x 1.75" | 7.25" x 7.25" x 1.25" |
Included | Hub, power supply | Hub, power supply, Ethernet cable |
Product information
Technical Details
Additional Information
ASIN | B01KW8WGZQ |
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Customer Reviews |
2.4 out of 5 stars |
Best Sellers Rank | #473,110 in Tools & Home Improvement (See Top 100 in Tools & Home Improvement) #215 in Home Automation Hubs & Controllers |
Date First Available | September 27, 2016 |
Warranty & Support
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Product Description
Wink is the quick and simple way to connect you and your home. Manage hundreds of smart products from the best brands in one simple app. Faster, more reliable and more secure, Wink Hub 2 is the next generation of the Wink Hub. Hub 2 is compatible with more smart home technologies, so you can buy the devices you like from the brands you trust and know they'll work seamlessly with Wink. A monthly subscription fee of $4.99 is required (effective May 20, 2020). PLATFORM COMPATIBILITY: Control products from iOS, Apple Watch, Android, and Android Wear. Works with Amazon Alexa. Program recipes with IFTTT
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the quality of the networking router. However, some customers have reported issues with connectivity and value. They mention that the devices don't automatically connect to the Wink Relays. Customers also have issues with subscription. They disagree on performance, ease of setup, compatibility, and response.
AI-generated from the text of customer reviews
Customers like the quality of the networking router. They mention it's well-made, reliable, and stable. The hardware feels like it'd be of high quality. Some say the response time definitely seems faster, and the app is very good. That said, most are happy with their purchase and recommend it to others.
"...Fortunately the Hub supports WiFi as well, so was able to add my WiFi network to it via the app and took the hub into the living room and plugged it..." Read more
"...little bit of troubleshooting to get my devices setup, it's been completely stable the entire time I've had it...." Read more
"The Wink hub itself is pretty good. It looks like it should be easy and parts of it actually are...." Read more
"...Using wireless only, it will constantly drop out and be disconnected...." Read more
Customers are mixed about the response of the networking router. Some mention that it has faster response, with shortcuts and robots. They also say that the control timing is very rapid, and the relay is fast. However, others say that it's glitchy and has had lots of intermittent issues. They say that as of February 2021, the service has been down for most of the month, and that the server is constantly down.
"...Also, this hub seems to react faster than the older hub it replaced, for all devices, but especially for my garage door and the door locks...." Read more
"...this change, which was recommended by Wink support, the robot now actuates in an instant. Much faster than the previous generation hub...." Read more
"Sluggish response on Wink Hub2 when using shortcuts now. App needs ability to turn off Bluetooth and other unused protocols...." Read more
"I picked this up as they claimed more local control and faster response and shortcuts and robots would work without internet...." Read more
Customers are mixed about the performance of the router. Some mention that it works decently with a few challenges, while others say that it's useless and susceptible to failure. The basic functionality of the product is fine, but some customers report issues with local connectivity and robots that work flawlessly. However, some customers also mention that the router is completely intermittent and that the Chamberlain app doesn't even work.
"...While the system does seem to work pretty well, except for the interface improvements, I was not wowed. Then I moved to the Wink Relay...." Read more
"...It doesn't even try to fire, nothing showing in the logs. It's completely intermittent, so if I don't check the app the water can be running for..." Read more
"...August 9, 2018: The hub has work fine, but there are issues with devices being disconnected...." Read more
"...Setup was easy and everything works fairly well. I love the Echo integration...." Read more
Customers are mixed about the ease of setup. Some mention that it's simple to set up automation, and user friendly. However, others say that it had a few minor issues with timeliness, and there was faulty programming in the app and hub.
"...The robots make automating things really easy. Here are examples of how I use it:-..." Read more
"...Using Alexa with wink is simple too...." Read more
"...ST was slow, a whole host of lights would randomly go offline and whenever there was a power outage I lost total control of my lights among other..." Read more
"...Setup was easy and everything works fairly well. I love the Echo integration...." Read more
Customers are mixed about the compatibility of the networking router. Some mention it is very simplistic and can integrate with many different products, while others say that the required app would not run on their Samsung Smartphone and that the two devices don't work together.
"...So for the first test, worked well. A little bummed that there's not a web app like there is for my Rachio sprinkler controller, as that would be..." Read more
"...First the Pros:Easy interface and family friendly app!..." Read more
"...Not a good start.(2) Weird confusion of devices...." Read more
"...Both support a variety of home automation protocols, including Z-wave, Zigbee and wifi...." Read more
Customers have connectivity issues with the networking router. They say that it loses connections all the time, has challenges with a connection, and doesn't automatically connect to the Wink Relays. Some customers also report that the device simply won't pair or connect to their Wink account.
"...Devices constantly falling offline.Besides the two outlets above, the Wink 2 hub currently reports two devices offline...." Read more
"...Sometimes a light switch would disconnect, then it would reconnect a few days later. It can also take some time to turn off/on a device...." Read more
"...After that, the lock lost connectivity to the Wink hub, usually in a matter of one to four days. Another call to Wink support to reconnect...." Read more
"...I really like that it's both wired and wireless...." Read more
Customers are dissatisfied with the value of the networking router. They mention that it's mediocre in operation, a dumb waste of money, and the initial business model was faulty. Customers also say that the product is inherently flawed and has poor app.
"...The system isn't perfect, I wish robots worked with Hue devices but I think that might happen soon...." Read more
"...But today (January 2017), what we have is a deeply defective, high-maintenance, unreliable, extremely frustrating home automation hub. DON'T BUY IT...." Read more
"...It is not just useless, it is worse than useless, as it will drain the batteries of your lock and render it useless as well...." Read more
"...Hub 2 I got super deal, but even at its current price it is well worth the price. I had specific goals in mind when I bought mine...." Read more
Customers are dissatisfied with the subscription required for the networking router. They mention that the cost is too high, and the monthly fee is a constant reminder. Customers also say that the company insists on charging a monthly fee, and that the warranty is 60 days. They also say the product and compatible products are expensive, but not reliable, and not even worth giving away for free.
"...allow these devices to work locally, they have decided to start charging a monthly fee...." Read more
"...No prior warnings. NOW THERE IS A MONTHLY SUBSCRIPTION SERVICE REQUIREMENT. HUH? ok - it is only $4.99/month. I get it...." Read more
"...The price on this Amazon page is incorrect, the Hub should cost in the $100 range, not $180...." Read more
"...received notice today from the company that they will now require a subscription monthly to be able to use the product...." Read more
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Well, as of May 2020, they have apparently hit financial troubles, and rather than continuing to allow these devices to work locally, they have decided to start charging a monthly fee. So first they sold a beta product with problems, once the problems have more or less been resolved, they decide that they have to change their business model and force people to pay a monthly fee for something that was originally advertised as not needing a monthly fee. I hope the FTC comes down on them for this garbage if they manage to stay out of bankruptcy.
REVIEW UPDATE:
It's now been almost 5 months since I purchased this, and I've been holding off on a review update to give the manufacturer time to get the issue fixed, but as it's been nearly 2.5 months since the issue was noticed with no resolution still, I figured it was time to update the review. My situation is strictly around the "robots" that Wink uses. I'm using a GE outlet to control a water pump to circulate hot water. This was done specifically to stop wasting water here in California while waiting for the water to warm up, and using the Wink, it has a robot set to turn off the pump after 5 minutes using a robot. I've had an ongoing open support ticket with Wink for 2.5 months as the robot just decides to take the morning off sometimes. It doesn't even try to fire, nothing showing in the logs. It's completely intermittent, so if I don't check the app the water can be running for hours- which defeats the purpose of having the Wink hub in the first place, as I've gone from wasting water to wasting natural gas to heat the water. I'll update again if they finally get it fixed, but as it's not working for the MAIN purpose of buying it in the first place, I'm not impressed. (And yes, I've spent several times on the phone with techs and sent them screen shots of the issue. They've had me try everything from firmware updates to deleting and re-creating the robot with no success)
It seems that most of the reviews here are folks upgrading from the original to the newer Wink Hub 2, so I'll give my $.02 as a newbie to home automation.
I've been wanting to get into this stuff for several years now, but the poor reviews/buggy hardware and software have kept me from taking the plunge, and with something like this, going in early didn't appear to be a great idea, particularly since I'd have to sell my wife on yet more technology.
So, with the upcoming installation of a tankless hot water heater, I wanted to be sure that our experience would be a good one, and living in CA, not wasting water is important. So was my excuse for buying this- once the hot water heater is installed, I'll be controlling a GE outlet to turn on and off a hot water recirculating pump.
But in the interim, I needed to see how the system worked. I have a Rachio Sprinker system already, so ordered a GE Z-Wave plug and Dimmer, the former for the recirculation pump and the latter for our first smart light in the living room.
So with a few trial and errors on the light switch install (remember you MUST connect the neutral wire, oddity of the smart switches), had it all installed and went to pair, with my Hub plugged into the LAN in the office and the light switch in the living room- no dice. Fortunately the Hub supports WiFi as well, so was able to add my WiFi network to it via the app and took the hub into the living room and plugged it in- found the switch in no time. Decided to leave the Hub in the living room since it's a bit more central to the rest of the house, and it is not really noticeable behind the TV.
So for the first test, worked well. A little bummed that there's not a web app like there is for my Rachio sprinkler controller, as that would be pretty handy to have, but so far it seems to work fine. Next test will be when the Echo arrives so that I can setup voice control, which is really why I bought it- being able to say hot water and have the recirculation pump turn on will not only be a nice to have, but eco friendly- Given the well thought out application for the Rachio already, not sure if I'll bother hooking it up to the Wink Hub, but may at some point.
So the long and the short of it? Seems that home automation is ready for prime time. Good to see that it's finally here!
Today,. I moved to a Wink hub and I am loving Home Automation again. After installing the Hub 2, I added some GE Link lights. While the system does seem to work pretty well, except for the interface improvements, I was not wowed. Then I moved to the Wink Relay. The instructions were VERY clear. I had to look up who to determine the load from the line wire but that took just a minute and in about 10 minutes I had replaced the original ST scene controller (which I could never get to work) with the Wink Relay. Once connected to the my local WiFi the Relay updated itself and walked me through the set up and no time I went from useless blue lights to a very cool touch pad on the wall that controls lights in both my den and my home office. There are two hardware switches on the Relay, in addition to the touch scree that control lights in the switch box, or set to control other Wink linked devices
Not only were the instructions ridiculously clear and easy to follow but the tools needed to most of the install came in the box. About the only thing they didn't mention was to remove the screen cover on the Relay before using it. I might have to talk myself into another one of these for the upstairs!
After getting the Relay installed I moved back to the Hue lights, the rest of my non GE lights and wall switches, Removing them from ST and immediately installing them on Wink was easy. I was able to replace 25 devices in about 2 hours. Most of it fussing with the darn GE lights can be fussy.
Alexa, Hue, Wink Relay and oh yeah the remaining ST devices are working quite well. Voice automation has been restored to most of my main duties, I have created a couple of robots already and tomorrow I will finish replacing the remaining ST devices and then remove the ST hub FOREVER!
To be fair, I started with ST early and liked what I saw. I made it work for me but after countless system failures and seeing more than a few promises broken, using the ST system was like driving with a slow leak in a tire. You know you'll get there eventually but the rough ride and worry about what might happen until it gets fixed took all the air (if you'll pardon the pun) out enjoying the system.
The system isn't perfect, I wish robots worked with Hue devices but I think that might happen soon. Another small thing is the group names used for lights get transferred into the Alexa app and can cause some confusion. Other than that my initial impressions of the Wink system are very positive.
I am excited about home automation again and looking for more places to add devices. If you're on the fence about Wink or looking to move to a system that appears to be ready for prime time then check the Wink system out.
For the record I have absolutely no connection to Wink or even know anyone else that has a Wink system. The excitement expressed in this review is from the smoothness I found replacing my ST system and having things actually work!