I had the Arlo Pro 2 three camera system for about 6 weeks before deciding to upgrade to the Ultra. I liked the quality of the Pro 2 but also recognized that the clarity of the video, especially with night vision, was somewhat limited. This was important to me because we had an incident where neighborhood teenagers were going around and pounding on doors and windows in the middle of the night. I did capture them with the Arlo 2, in night vision but there was also some shadowing that obscured their faces for definitive identification.
The Ultra camera is much more clear in the picture quality, very clear both day and with color night vision, when it actually streams in 4K, and that is the issue.
There are some things you must consider before upgrading to this system. I have high speed internet and my base station is not far from where my cameras are setup. I have full WiFi bars on my cameras yet I can only stream in 4K at random times. You should also be aware that watching the video recordings in playback from the cloud only stream in 1080 resolution, unless you pay an extra $1.99 per month, per camera for 4K cloud streaming. You can also insert a micro SD card that will store video in 4K, but it has to be removed and extracted on a PC which is cumbersome.
I haven’t been able to test the 4K cloud streaming feature yet which is a little frustrating too. I have the Ultra cameras but can really only see replayed video with the same resolution and the Pro 2, so the improved clarity and resolution are obsolete. The Ultra camera system comes with 12 months of the subscription service for free, which I have had a difficult time activating since I had an existing account. I have been in contact with Arlo customer service twice to try to resolve this, however they have not been able to verify that my free subscription will be activated when my monthly subscription cycle renews. I have received multiple emails from Arlo support claiming that they have tried to contact me multiple ways, which is not true, so I’m stuck in a loop with reps who I am not sure understand what I am saying to them when I call (have to repeat myself multiple times so that they can actually understand me and I speak very clear English). I mention this in my review because the subscription service is $9.99 per month which was also one of the attractive features of upgrading to the Ultra system. As a result, I have not been able to test the the add on camera service to stream in 4K... the only thing Arlo support has told me is to wait until they figure out how to activate my 12 month free subscription before I add on any services.
There are multiple positive features with this camera that somewhat balance the above noted issues. I am now able to use one camera to view my front entrance and entire front yard, as opposed to 2 that were needed with the Pro 2, which is due to the multi width options that this camera offers (120, 150 and 180 degrees). The quality of the video is outstanding, even at night with color night vision which is almost as clear as daytime video. I am hoping that Arlo is able to make a few tweaks for future updates the the camera and base that would resolve the issues with consistency in 4K streaming/ recording. I am also confident that customer service will eventually resolve my subscription issue at which time I can add on the 4K cloud storage option to get the best out of this system.
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Arlo Ultra - 4K UHD Wire-Free Security 2 Camera System | Indoor/Outdoor with Color Night Vision, 180° View, 2-Way Audio, Spotlight, Siren | Compatible with Alexa and HomeKit | (VMS5240) (Renewed) $279.99 & FREE Shipping
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This Item  Arlo VMS5240-100NAS Ultra - 4K UHD Wire-Free Security 2 Camera System |  |  |  |  |  | |
| Price | $599.00 | -27% $399.99 List: $549.99 | $169.99 | -9% $117.82 List: $129.99 | -11% $79.99 List: $89.99 | $199.99 |
| Delivery | Get it May 20 - 24 | Get it as soon as Thursday, May 16 | Get it as soon as Thursday, May 16 | Get it as soon as Thursday, May 16 | Get it as soon as Friday, May 17 | Get it as soon as Thursday, May 16 |
| Customer Ratings | ||||||
| Night vision | ||||||
| Motion detection | ||||||
| Picture quality | ||||||
| Sold By | Acute Tek (We Record SN) | EufyHome | VIZIUUY | EufyHome | GEOKER | EufyHome |
| power source | Air Powered | Battery Powered | Solar Powered and Battery Powered | Solar Powered | 12VDC or PoE (802.3af) | Solar Powered, battery powered |
| video resolution | 4k | 2160p | 3 MP, 2K | 2K | 4k | 3K |
| wireless tech | Bluetooth | Wi-Fi | Wi-Fi | Wi-Fi | poe on-vif | Wi-Fi |
| mounting type | Wall Mount | Wall Mount | Wall Mount and Ceiling Mount | Wall Mount | Wall Mount | Wall Mount |
| alert type | Audio and Motion | — | Audio and Motion | Motion Only | built in mic | Motion Only |
| number of channels | 10 | 2 | 2 | 12 | 8 | 2 |
| low light technology | Night Color | Starlight | Colorful Night Vision | Night Color | Night Color | — |
| video capture format | MPEG-4 | MPEG H | MP4 | MPEG-4 | MPEG-4 | MPEG-4 |
From the manufacturer
Arlo Ultra 4K Wire-Free Security Camera
Arlo Ultra 4K wire-free security camera delivers ultimate peace of mind with advanced video and audio quality, a wider angle view, color night vision, and clear two-way conversations.
Cutting-edge protection with advanced video & audio quality.
4K & HDR*
Zoom in to see sharp details with Arlo Ultra’s 4K & HDR advanced image quality technology
*Higher resolution clip storage requires add-on subscription
Enhanced night vision
See what’s lurking with color night vision allowing you to see video in color rather than traditional black and white
Integrated spotlight
Light up the night and ward off unwelcome guests using Arlo Ultra’s integrated spotlight
180 degree view
See more with a wider angle lens that has auto image correction reducing the fish eye effect
Enjoy Arlo Smart Premier*
Receive instant alerts when motion or audio is detected, easily view and share recordings, set smart schedules, and personalize your smart home experience to fit you and your family’s life style.
*Arlo Smart Service, including cloud recording, requires paid subscription after 1 year.
-
Advanced Object Detection
Stay alert to what's happening with A.I. enabled alerts for people, packages, vehicles and animals
-
Keep your recordings longer
Store your video & audio recordings in the cloud for up to 30 days. View them anytime and anywhere
-
Activity Zones
Set up specific areas for your wire-free cameras to monitor, only receive the notifications you need
-
Rich Notifications
Take action without unlocking your phone -- activate siren or call a friend or e911*
*US Only
-
e911 Emergency Call Service*
Send first responders straight to your home—not your phone’s location
* US Only
1 Advanced Object Detection 2 30-Day Cloud Recording 3 Activity Zones 4 Rich Notifications 5 e911*
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Customer Review: Mostly excellent - motion detection inconsistent
LMG
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Customer Review: High Quality Amazing Wireless Cameras
Candra C. Georgi
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Customer Review: Poor nighttime color resolution...
Earle
Reviews with images
Purchased/installed 5 months ago, all is well
I really like this product. It's easy to get setup. It works as advertised, or at least it does for me. I wanted to use it for several months before writing a review, and so now it's time to share my experience. I installed my outside cameras to the ceiling soffit on the front porch, back porch, and side yard, 8' and 9' high, depending upon the soffit. They capture all the areas around our house that we want to be captured. We've got five cameras, one base station. Two of the cameras I have set for 180 degrees, one in the back yard, mounted fairly centered on my house, and one in the garage facing the garage door. We can see the whole back yard, and all motion in the garage too. The cameras record in color even at night, which is really nice. They also capture/record the audio. The quality of the recording is really clear/good, especially when I play it back on Samsung S10+. The mobile app works perfectly fine for me, and I also use their web portal sometimes. The motion detection works great, we see deliveries, kids/grand-kids coming into the house or leaving. You can share a video captured via the app itself, text, WhatsApp, or email, and it just directs the recipient to Arlo's web portal where they can watch the video. The other day I was notified of some motion in the garage, so I took a look, my grandson silly-stringed the Arlo camera in the garage, so I asked him about it, and he said he didn't want his grandmother watching him in the garage. So I shared this video with my kids, they all got a laugh out of it. Then I had my grandson clean up the silly string. Although you can watch the cameras real-time, it's not really real-time in my experience, there is a delay, so I don't think you could actually "chat" with someone on the front porch let's say. You get the motion detection from the front-porch, but trying to be truly interactive didn't work so well for me, so I don't try to use it for that purpose, and I never intended to use if for that purpose. I've talked to others that have Nest and other non-Arlo products, and they report the same behavior with those other products, so I think that's just the way it is for now.
Top reviews from the United States
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Reviewed in the United States on November 16, 2019
Size: 3 Count (Pack of 1)Configuration: Kit OnlyVerified Purchase
Reviewed in the United States on September 23, 2019
Size: 3 Count (Pack of 1)Configuration: Kit OnlyVerified Purchase
Purchased/installed 5 months ago, all is well
Reviewed in the United States on September 23, 2019
I really like this product. It's easy to get setup. It works as advertised, or at least it does for me. I wanted to use it for several months before writing a review, and so now it's time to share my experience. I installed my outside cameras to the ceiling soffit on the front porch, back porch, and side yard, 8' and 9' high, depending upon the soffit. They capture all the areas around our house that we want to be captured. We've got five cameras, one base station. Two of the cameras I have set for 180 degrees, one in the back yard, mounted fairly centered on my house, and one in the garage facing the garage door. We can see the whole back yard, and all motion in the garage too. The cameras record in color even at night, which is really nice. They also capture/record the audio. The quality of the recording is really clear/good, especially when I play it back on Samsung S10+. The mobile app works perfectly fine for me, and I also use their web portal sometimes. The motion detection works great, we see deliveries, kids/grand-kids coming into the house or leaving. You can share a video captured via the app itself, text, WhatsApp, or email, and it just directs the recipient to Arlo's web portal where they can watch the video. The other day I was notified of some motion in the garage, so I took a look, my grandson silly-stringed the Arlo camera in the garage, so I asked him about it, and he said he didn't want his grandmother watching him in the garage. So I shared this video with my kids, they all got a laugh out of it. Then I had my grandson clean up the silly string. Although you can watch the cameras real-time, it's not really real-time in my experience, there is a delay, so I don't think you could actually "chat" with someone on the front porch let's say. You get the motion detection from the front-porch, but trying to be truly interactive didn't work so well for me, so I don't try to use it for that purpose, and I never intended to use if for that purpose. I've talked to others that have Nest and other non-Arlo products, and they report the same behavior with those other products, so I think that's just the way it is for now.
Reviewed in the United States on September 23, 2019
Images in this review
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Reviewed in Mexico on June 18, 2020
Images in this review
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Todo bien. El proveedor excelente.
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NOT rainproof.. Indoor camera only Horrible Warranty
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