I purchased two of these drives in March or 2018, by October they were failing. I used one as a library of my important files and the second was a backup of the first. I did not set up as raid, I simply made a copy of the drive once a month. So, while one drive was used constantly, the other was only written to eight times!!!! Yes, I wrote a lot of information, but these drives should not fail in less than one year, but both failed within one month of each other. The used one started making a loud clicking noise all the time. I imediately backed it up to the second one, and ordered replacements. The first drive failed while I waited for the replacement drives. As soon as the replacement drives showed up I copied the files from the backup drive, and then attempted to format the backup and use it for movie storage only. I copied all my movie files to it, but when it was done, only about half the files existed on the reformatted drive. I tried twice more to copy files to it, but it failed to have the files after completion yet there was no error report of files failing to transfer. So, I did a low level format (complete) but it failed to complete the formatting. I attempted it multiple times and it still failed. I contacted Toshiba support via their website. I got no response. I tried again, still no reply about my failing hard drives, so I called, I was told I would need to send photos of the drives before I could get an RMA#. They emailed me the required information form, I sent the photos and the requested information and waited, and waited, and waited, after a week of no confirmation and no RMA#, I called and spoke to someone who stated that they could see my emails, as they go to a pool of technicians, but there was no response, I started getting upset as the person on the line acted like it was no big deal, and it wasn't his job anyway, and he hung up on me. He did send me an email with the RMA numbers, so I shipped the drives off, insured through USPS. The day USPS stated that the drives had arrived, I tried looking up the RMA numbers on their website. The first one showed not received yet, and the second showed invalid. There was no second RMA number matching mine. I emailed the person who had sent the RMA numbers and asked if he could look into why the second one was coming up invalid when they hadn't even received the drives yet. I, of course, GOT NO RESPONSE. Then I get an email from the technician telling me that the drive with the invalid RMA number was received damaged. They kindly offered to destroy the drive, without replacement, and they sent a photo of the damage, (See Photo) claiming it arrived that way, on the RMA that was invalid. I replied that I had photos of the drives (Per their request) and that because of the way they had handled it so far, I had insured the drives, so if it was broken, I needed it returned as such, they did not respond. The next day I get another email from the same tech telling me that the drive was broken and did I want Toshiba to destroy it or send it back, I replied to his email, included some verbal admonishments as to his ability to read, and again, got no response. The next day I again get an email telling me the drive is damaged, and … I called and asked to speak to the idiot. He was unavailable, but would call me back. He did so and in the conversation he admitted he had received my emails, but that I had not requested that the drives be returned, but his supervisor had told him that they couldn't actually return my drive. WOW!!!! I forwarded him my prior emails, along with highlighting on the part where I requested the drives be returned, the first line of the first email I sent him, and well down in the text of the second one and I asked to speak to a supervisor, he stated they were all gone for the weekend, and unavailable. I asked him to have them call me on Monday, of course they did not. I then went online and looked up every possible email for anyone at Toshiba.com, including from their website and I forwarded the entire conversation, situation and emails I had sent and received, including one which had all my requests for returning the drive as responses from the technician, proving he had received my requests, multiple times, and he replied multiple times. Again, I heard nothing from anyone at Toshiba. I gave it a week and finally received an email that they were returning my drive. I received it today, and it is broken as they claimed, but it was not broken before I sent it and the break is fresh. Also, how does the breaking of a piece of plastic cause a drive to start making loud clicking noise, it was the main drive they claimed was broken. The drive was installed ONCE, and uninstalled ONCE. I am a programmer from the 1970's and have built hundreds of computers. There is no way I missed a broken harness guide installing it or removing it. All this over a $160 drive that should have lasted two years minimum (Actual Warranty). The fact that both failed in less than a year, and one failed after only being written to eight times, and never read from until replacement!!!! I may have simply been unlucky enough to get two bad drives at once, but, Toshiba's handling of the entire process has turned me off of ever purchasing their products again, and I have always told people to buy their products because they were reliable. NEVER AGAIN. TOSHIBA SUCKS FOR CUSTOMER SUPPORT. These drives are obviously a problem or they wouldn't have worked so hard to not have to replace another one. I have purchase at least $3000 worth of Toshiba products in 2018. I have been using their products, happily for over twenty years, and truly this is the FIRST time I have had to contact them about one of their products failing outright. But, I will not deal with their support people ever again, which means I will never purchase one of their products again, even though they have a 95% dependability history with me. I do not want to have to jump through such loops again. No more Toshiba TVs, I have 3, no more Toshiba Laptops, Bought One in October for my Great-Great-Niece. I have always bought Toshiba's for my Daughter who is now 25 and buys her own stuff. No more Toshiba hard drives, I purchased no less than five on Amazon in 2018. NEVER AGAIN!!!!!