The mouse out of the box was a bit glitchy, as it was for many people that have given it bad reviews. I don't think that those reviews are sensible at all. If you don't want to take maybe 5 minutes to call Razer, ask them to email you the firmware patch, download and run it, then you don't deserve this mouse. It took less than two minutes for me to call Razer and ask for the update. They already know about the issue and have even put the topic in the product's FAQ on their website.
People always complain about Razer's customer service. I don't fully understand this. I had actually started an Email ticket about the issue saying that I needed the patch. When I found out that Razer actually did have a phone number, I went ahead and called it. It only took maybe one or two number presses to get to where I needed to be (no voice command tom foolery). I told them that I had actually started an Email ticket about this and guess what they did: They didn't have to start a whole new support ticket. When I gave them my Email, they saw that I had the ticket that I had submitted through Email. Then they just latched on to the already open ticket, therefore not requiring me to keep up with two support numbers. Very proactive Razer!
The firmware update is 2.45MB big. It's not like it's going to take a day and a half to download it. All I had to do was download it, go to my task manager, close everything with Razer in the name, unplug and replug in the mouse, and run the file. Everything else was done for me. There were no PC restarts and not even a need to unplug and replug in the mouse again. All I had to do was open up Synapse after the update finished and I was completely done.
Let me just touch on Synapse quickly. Synapse has had many, many updates to fix whatever issues you thought there may be. It's quite a stable program. And it stays open in the background constantly. It never actually closes. The window goes away but the actual program stays on in the background (if you go to your task manager, you will see this). You only have to completely open once and that, of course, is right after startup.
So sum everything up, here are some Pros and Cons:
Pros:
- Good enough customer service. They do what you need them to.
- 100-16,000 DPI customization that can be an exact number (no decimals) 100-16,000. I will never use that much, but it good to have!!
- Amazing color customization. Enough said.
- Nice and light! I will have no problems if I have to pick the mouse up in game!
- Fully programmable buttons. Any good gaming mouse should have these, of course!
- A nice, braided cable.
- Works out of the box. (Just no color customization [will be automatically Razer Green] and no exact DPI customization.
- Synapse is simple, yet elegant and smooth. No glitches here.
- Good construction. It's solid enough for a rager! (Like me...)
Cons:
- Good products are bound to have small hiccups. As long as they are fixed quickly there is no problem. Although, the once firmware problem is still a small con...
- I am nitpicky, but i felt like the side buttons could be a bit more tactile and heavier. They're a bit easy to push!
So, all in all, this is a great mouse for the person who likes an all around kind of mouse. This should definitely be on your consideration list!
| Brand | Razer |
|---|---|
| Series | RZ01-01370100-R3U1 |
| Item model number | RZ01-01370100-R3U1 |
| Hardware Platform | PC, Other System |
| Operating System | Windows 8, Windows 7, Windows 10 |
| Item Weight | 4.5 ounces |
| Product Dimensions | 2.75 x 1.71 x 4.93 inches |
| Item Dimensions LxWxH | 2.75 x 1.71 x 4.93 inches |
| Color | Black |
| Power Source | Corded Electric |
| Batteries | 2 AA batteries required. |
| Manufacturer | Razer Inc. |
| ASIN | B013HSWF40 |
| Is Discontinued By Manufacturer | No |
| Date First Available | July 31, 2015 |
