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Ooma Telo VoIP Reliable Home Phone Solution with Unlimited Nationwide Calls, Mobile App Accessibility, and Robocall Blocking
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Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Purchase options and add-ons
Brand | ooma |
Model Name | Telo |
Special Feature | Alexa Compatible |
Frequency Band Class | Dual-Band |
Wireless Communication Standard | 802.11ac |
Compatible Devices | Telephone |
Frequency | 1.9 GHz |
Recommended Uses For Product | Home |
Included Components | Power Adapter for Telo, Telo base station, Ethernet Cable, Quick Start Guide |
Connectivity Technology | Wi-Fi, USB, Ethernet |
About this item
- Crystal-clear nationwide calling for free and low International rates. Pay only monthly applicable taxes and fees.
- # 1 rated home phone service for overall satisfaction and value by a leading consumer research publication.
- Pure Voice HD delivers superior voice quality for a consistently great calling experience.
- Includes nationwide calling, voicemail, caller-ID, call-waiting, 911 calling and text alerts.
- More features including the ability to block robocallers available when you upgrade to Ooma Premier phone service.
- Download the Ooma mobile app and take your Ooma service on-the-go.
- Easy install in minutes; works with your high-speed internet and any home phone.
- Ooma Telo also works with optional Ooma smart security sensors to monitor your home and contact you when activity is detected. Refer to the PDF attached below in technical specification for user manual.
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From the manufacturer
Ooma Telo
Smart Home Phone Service
The smartest home phone is the one that gives you exactly what you want with the greatest savings. That's Ooma Telo. Connect Ooma Telo to your high-speed internet and regular home phone and get crystal-clear nationwide calling for free. You pay only monthly applicable taxes and fees.
Features included with the basic calling service:
- Free unlimited nationwide calling. Pay only applicable taxes and fees after the one-time purchase of Ooma Telo.
- Low-cost international rates and unlimited international calling plans.
- Voicemail, caller-ID, call-waiting, 911 and 911 text alerts. Receive a text or email when 911 is called from your Ooma phone number.
- PureVoice HD technology for clarity and reliability.
- Integration with smart devices including Amazon Echo.
- Option to choose a new number in most US area codes, or transfer your current number for a one-time fee.
- Ooma Telo mobile app for free outbound calling from your Ooma number.
Upgrade to Ooma Premier, and get all the features included in Ooma Basic Service plus these advanced features:
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Connect your phone. Connect your home.
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With Amazon Echo and its voice-enabled smart assistant, Alexa, you can initiate phone calls by number or by contact name and check voicemail, all through Ooma’s cloud platform. The Ooma Skill can be enabled from the Amazon Alexa app and activated for a free trial for Amazon Echo users. |
Upgradeable to a complete do-it-yourself smart home security solution. Easy installation of wireless sensors (sold separately) throughout your home. Receive app notifications and phone call, text or email alerts when activity is detected. Call local 911 remotely from your home phone number from anywhere. No hidden fees or contracts. |
Download the Ooma Telo Mobile App and take your Ooma service on-the-go. Make free U.S. calls on your smartphone using your Ooma phone number from anywhere in the world using WiFi. Features include the ability to upload contacts to the address book, listen to voicemail, and change Ooma preferences directly from the app. Compatible with iOS and Android mobile devices. |
Unlimited international calling to over 60 countries. Keep in touch with friends and family virtually anywhere in the world for next to nothing. Save money with the unlimited Ooma World Plan. Or, pay as you go with low everyday rates. Use the Ooma Telo Mobile HD app for iOS or Android to call from anywhere. Requires Ooma device and active account. |
Ooma Telo | Ooma Telo Air | Ooma Telo LTE with Battery Backup | Ooma Telo + 1 Cordless Handset | Ooma Telo + 3 Cordless Handsets | |
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Customer Reviews |
4.2 out of 5 stars
8,205
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4.2 out of 5 stars
2,019
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3.1 out of 5 stars
19
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4.2 out of 5 stars
8,205
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4.1 out of 5 stars
809
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Phone service | Free, you only pay monthly taxes & fees | Free, you only pay monthly taxes & fees | $19.99/month + taxes & fees | Free, you only pay monthly taxes & fees | Free, you only pay monthly taxes & fees |
Connection | Hardwired to router | Hardwired or Wi-Fi connection to router | Works with cellular network, no internet required | Hardwired to router | Hardwired to router |
Works in US only | ✓ | ✓ | ✓ | ✓ | ✓ |
Works in Canada | |||||
Equivalent Amazon Canada product ASIN | B00KWTAT3W | B078Z4HBFG | Telo LTE is not available in Canada | B08NY289QP | B085RV13ZP |
Ooma Premier service plan | 60-day free trial included | 60-day free trial included | Included | 60-day free trial included | 60-day free trial included |
Product information
Product Dimensions | 8.9 x 3 x 8.3 inches |
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Item Weight | 1.2 pounds |
ASIN | B00I4XMEYA |
Item model number | Ooma Telo |
Customer Reviews |
4.2 out of 5 stars |
Best Sellers Rank | #6,068 in Office Products (See Top 100 in Office Products) #4 in VoIP Telephone Adapters |
Is Discontinued By Manufacturer | No |
Date First Available | January 24, 2014 |
Manufacturer | ooma, Inc. |
Country of Origin | USA |
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Ooma Telo Free Home Phone Service with HD2 Handset
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Product Description
The smartest home phone is the one that gives you exactly what you want with the greatest savings. That's Ooma Telo. Connect Ooma Telo to your high-speed Internet and regular home phone and get crystal-clear nationwide calling for free. You pay only monthly applicable taxes and fees. Includes superior voice quality and reliability with Ooma PureVoiceTM HD technology, voicemail, caller-ID, call-waiting and 911. Keep your current number for a one-time fee or choose a new number in any available area code for free. Optional advanced features are available with Ooma Premier service including unparalleled Blacklisting features to block telemarketers and other unwanted callers, free calling to Canada, an Instant Second Line, voicemail-to-email forwarding (audio file) and more. Ooma Telo also integrates with Amazon Echo, Nest devices, and numerous other smart products to give you convenience and peace of mind never before possible in a home phone.
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the quality, ease of setup, value, and phone service of the networking router. For example, they mention that it works out extremely well, the instructions are very easy to follow, and it has the chance to save them a lot of money in the long run. That said, opinions are mixed on sound quality, connectivity, and clarity.
AI-generated from the text of customer reviews
Customers like the quality of the networking router. They say it's reliable, works well, and has good call quality. Some say that their first Ooma device lasted for seven years with no issues. Overall, most are satisfied with the quality and functionality of the product.
"...This was all so easy to do and worked out extremely well.I ended up with a few very minor things that I couldn't figure out...." Read more
"...to ATT Uverse service and at least in my locale the internet stability has been much better (no drops whatsoever in more than a week)...." Read more
"...The devices itself is unremarkable with a simple matte black wedge design, and power, volume, next, previous and delete buttons on top, along with a..." Read more
"...It's been about 3 weeks now, and so far everything is solid. Voice quality is superb and crystal clear, like landline service...." Read more
Customers find the setup of the networking router to be easy. They mention that the instructions that came with the Telo were very easy to follow, and that the installation, FAQ, and troubleshooting were excellent. They also say that it was easy to connect the cables for power, landline, and internet, and the Ooma app is very easy use. Overall, most recommend the product.
"...The instructions that came with the Telo were very easy to follow. The hiccup came as I went thru the online activation process...." Read more
"...So far it has worked very well. The instructions are quite good...." Read more
"...Overall I recommend this device it is simple and easy to use, fairly easy to set up, and has the chance to save you a lot of money in the long run..." Read more
"...Setup was very easy. I activated the service, selected a phone number in my area code. Then connected in the Ooma to the network...." Read more
Customers like the value of the networking router. They say that the cost was reasonable, the quality of the calls was landline-quality, and it has the chance to save them a lot of money in the long run. They also say that it provides economical basic phone service and that the initial cost to switch is very low.
"...and easy to use, fairly easy to set up, and has the chance to save you a lot of money in the long run if you still want a fixed line phone service." Read more
"...Even the premium service is reasonably priced. There's a lot of promise here and a decent amount of functionality...." Read more
"...PROS:- Way cheaper than traditional phone service or cable VOIP service- Fast and friendly customer service-..." Read more
"...The opt out on set up was all that was needed.Love the decrease in cost, only paying for taxes and fees that are incurred with any phone..." Read more
Customers like the phone service provided by the networking router. They mention that the call quality is excellent, has nice voicemail, and is reliable. Some say that the talk quality is perfect and that the phone tech support is great. Overall, most are satisfied with the phone quality and service provided.
"...Update: Have had Ooma for about 2 weeks now and NO MORE NUISANCE CALLS, which was my main reason for making this change." Read more
"...It is almost free VOIP service, (you have to pay local taxes which in most places works out to a few bucks a month) that has quality features, and..." Read more
"...It turns out that the Ooma telephone system has a track record of dropping calls. As one may surmise, we discovered it the hard way...." Read more
"...With that, I noticed the telemarketer call volume drop off significantly.... we still get a couple of robocalls daily..." Read more
Customers are satisfied with the features of the networking router. They mention that it has a good set of functionality, and provides plenty of online controllable features. Some appreciate the online account management features that their ISP did not provide. Overall, customers are happy with the product's functionality and features.
"...Excellent call quality and many great features for the small Premium service cost...." Read more
"...able to choose my own phone number, and Ooma provides some cool online account management features that my ISP did not provide...." Read more
"...The web site offers an extentsive review of information including voice mail and call logs...." Read more
"...Ooma is reliable, very clear, has nice voicemail, nice features (like seeing VM on your cell phone app) and the box itself is reliable...." Read more
Customers are mixed about the sound quality of the networking router. Some mention that the sound is very good, while others say that the audio quality is worse than their previous service. Some customers also mention that there is significant loss in the higher frequencies, and that the calls sound pretty clear overall. However, some customers report that the incoming voice quality is terrible, on par with a police radio. They also mention the line gets fuzzy or go out altogether.
"...Everything is working fine. Setup was very easy. The phone sound quality is fine. The whole process of going from POTS to Ooma has been painless...." Read more
"...Occasionally we can't receive calls. Some times only one side can hear. Some handsets don't display caller ID...." Read more
"...It's been about 3 weeks now, and so far everything is solid. Voice quality is superb and crystal clear, like landline service...." Read more
"...So, the quality is not always very good. It sounds ok on my end, but not always perfect...." Read more
Customers are mixed about the connectivity of the router. Some mention that they had good sound quality and no connection issues, while others say that the online chat support is fast but mostly useless, and there is a definite delay in the conversation. They also mention that the porting process went very smoothly.
"...2014 update- No problems with the phone except when I continually lost my internet connection...." Read more
"...ADDED NOTE: The porting process went very smoothly. It took 6 days...." Read more
"...One thing to keep in mind though is it takes a fair bit of time to boot and connect...." Read more
"...It does seem to be staying connected a lot better than it used to. The other day I was cleaning my desk and accidentally bumped it, bad move...." Read more
Customers are mixed about the clarity of the networking router. Some mention that it's very clear, while others say that it was a problem. They say that the speaker needs improvement, and that spoken words come out partially or totally skipped.
"...Voice quality is superb and crystal clear, like landline service...." Read more
"...The calling clarity is really good. When receiving a call, there is a few second delay before you can hear the other caller...." Read more
"...I'm giving this four stars instead of five is that call quality is not quite as crystal clear as that provided by my ISP, but it's very close...." Read more
"...So Ooma does a great job of screening all that...." Read more
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Top reviews from the United States
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I've only had Ooma a few days and it is not yet totally integrated into what will be my former landline system. I am in the process of having my landline number ported. In the meantime I purchase the HD2 handset so I could begin to use Ooma and to use as my personal phone when my present cordless phones are connected.
Activation went very smoothly with one hiccup. The instructions that came with the Telo were very easy to follow. The hiccup came as I went thru the online activation process. It would not accept my credit card (part of the activation process). I tried several times with different cards. I ended the process thinking that acivation was not successful. I called Ooma Support and they were very patient and helpful. It turned out that activation was succesful, but the credit card was not showing. They stayed with me while I repeated the activation process on another browser. This did not work. They then told me how to log into my account online and insert the credit card information. Everything was a success and I was very happy with Customer Service.
I later went thru the online process to Port my landline phone number. When completed, I wasn't sure that I had done this right. I used the online Chat service and they confirmed that they did not get this order which was all I wanted to know. I thought I knew what I did wrong and repeated the process online. This time it was successful and I got immediate confirmation. Ooma tells you that it could take 3-4 weeks for the number to be ported. It is already scheduled to be done in a week.
I decided to use Linx to connect my present cordless phone system to Ooma. Setting up Linx was very easy and went according to the enclosed intructions. I haven't connected my cordless phones yet. I'm waiting till my landline phone number is ported.
I purchased the HD2 handset to use to get used to Ooma while awaiting the number port. I also want it as a private phone for my own use. I don't exactly like the feel of the buttons, but it seems fine. I did have a problem where the batteries went dead after a few days. I called Customer Service. They thought the problem was with the batteries that came with the unit. They quickly offered to send a whole new handset (for free exchange), but I opted to just buy a new set of name brand AA rechargable batteries for $10. This was the problem. Again, good Customer Service._______NOTE: Since I wrote this I found that the new batteries also weren't charging. I accidently solved this by unplugging the charging cradle from the PLUG end (it didn't help to unplug from the cradle end).
So basically I am totally pleased. Everything is working fine. Setup was very easy. The phone sound quality is fine. The whole process of going from POTS to Ooma has been painless. Customer Service was great. My one bit of advise is to put in the time studying what needs to be done to get the system up and working before you open any boxes. Depending on your understanding it could take hours. The website has everything you'll need to know. That time spent is well worth it.
ADDED NOTE: The porting process went very smoothly. It took 6 days. I then set up my home phone system using both Ooma HD2 handsets and my original cordless system that is probably 15+ years old. I used Linx to hook up my non-Ooma cordless phones. I've actually liked the way with which the Ooma phones work in my setup that I've added more of these than I had originally intended. I also used Linx to attach a Medical Alert system. This was all so easy to do and worked out extremely well.
I ended up with a few very minor things that I couldn't figure out. In these cases Ooma Support by phone and chat resolved these very quickly.
Now I'm just waiting for the silence of blocked nusance calls. In summary, starting with deciding on which VoIP to go with right thru to getting everything set up, I am very impressed with Ooma. As a bonus I got a great customer service rep at my original landline carrier and she made sure my other internet services, minus the phone, stayed in tact and that the full cost of what I was paying for the phone was removed. IMPORTANT: If I hadn't contacted my original landline provider's customer service I would only have saved $5 off the cost of the bundled phone. The customer service agent advised me to move internet and tv to a different bundle and I thus saved $30. She also set it up as an extension of the original contract so that I wouldn't have to pay a termination fee on the original bundled services.
Update: Have had Ooma for about 2 weeks now and NO MORE NUISANCE CALLS, which was my main reason for making this change.
I looked at various services - those through Comcast (our ISP), as well as services from Vonage and Magic Jack. At the end of the day, I selected Ooma based on the reviews listed here. Working for a networking company, I am familiar with the effect of the network on the quality of the home telephone service and connected experience. Many of the readers here seem to run into issues with wireless connectivity. In our case, we didn't have the issue. Before I go into the review, let me just say in general, when you are experiencing issues with your VOIP service, your video streaming, your music streaming - most of the time it is not the service, but your network and how it might be configured.
Our home network setup is a little unique from most of the reviewers here. The instructions assumed that most people have an integrated wireless/router. Our home network consists of a wired router (no wireless), a separate 24 port managed switch with PoE, and 3separate wireless access points, several intelligent power distribution units (basically intelligent power strips). In our case, we connected our Ooma via Ethernet cable instead of a wireless connection. Working for a high end networking company in the smart home/pro AV industry, I always tell our resellers that if they could, a wired connection is preferable to a wireless connection. In addition, we connected our Ooma hardline to the switch, instead of the router (you could connect to either, but in our case we wanted to put it on its own separate VLAN).
Because we connected it hardline instead of wireless, we didn't run into many of the network issues people seem to have. When people have issues, it is typically due to poor wireless signal coverage within the house, wireless interference, improper wireless router placement.
For those people that have a managed switch in their homes like we do, we put the Ooma on its own separate subnetwork or VLAN (to segment different traffic types and keep them within their own subnetwork) and QoS (to prioritize network traffic, with telephony traffic with the highest priority). I setup the Ooma on VLAN2 , with the video/audio streaming on VLAN3. In order to use the Ooma apps to make calls within the house from my smartphone, I also enabled intervlan communication as the wireless portion of my network is on VLAN 1.
Setup was very easy. I activated the service, selected a phone number in my area code. Then connected in the Ooma to the network. In under 5 minutes, I was up and running... Granted, I know networking, and but even then, other than where to connect it to, I didn't draw upon my networking knowledge (my day job). So easy, my wife can do it.
It's been about 3 weeks now, and so far everything is solid. Voice quality is superb and crystal clear, like landline service. With the premier service activated for a free trial, I enabled the service to block telemarketers and robocalls. With that, I noticed the telemarketer call volume drop off significantly.... we still get a couple of robocalls daily (like the current IRS lawsuit scam going on in our area at the moment), but I put those on the call blacklist. One "downside" to VOIP service is that you cannot use it do fax transmissions. You may need to do faxing using internet based fax services like efax.
We also ported our landline number to Ooma, and it took 3 days.. much faster than I had anticipated. We waited the weekend, and told AT&T where to shove it (my wife finally had her revenge when she called to discontinue service).
That said, there are some things I wish Ooma would do
1. Enable the Ooma Telo be powered by PoE (in addition to AC powered). This way, it frees up an electrical outlet and allows you to place the phone in a spot without having to be near an outlet. In addition, it removes the need to have a uninterruptible power supply for the phone, and a separate one for the network devices (unlike the landline phones, which can still operate when house power goes out). Granted, this feature will only be useful to a very small subset of Ooma's customer base.
2. I wish the Ooma had a way to add calls to the personal blacklist from the mobile app. Many times I am at work, and with the call forwarded to my phone, I would like to add it to the personal blacklist from there instead of having to login through the web browser.
But all in all, this is a great product. The instructions were clear and straightforward. Activating the account, porting your phone number over, and just using it was easy and transparent.
Top reviews from other countries
Reviewed in Canada on May 28, 2023
------- Original review
according to the features i've seen this thing can do everything I need it to do. I would have been gloriously happy if everything had gone according to plan but unfortunately I am one of the unlucky ones that didn't have a smooth setup experience.
I am an experienced telecom worker. I work for a major company doing internet/phone/tv installation and I have 6 years experience dealing these types of services.
Forewarning to all those seeking to purchase one of these units, you may be sent a refurbished unit. I was sent a refurbished unit even though it was labelled as NEW, one of the security seals was broken (not the main one) after spending 2 days on and off with customer service reps with thick accents I was eventually told by technical support that they cannot fix the registration problem because my unit is a US unit, apparently they send different units to the US and to Canada. Mine was registered to an american (probably cancelled) account. So I asked a simple question, if the previous owner of this box has cancelled his account why not just remove this device from its registration so I can register it. Apparently this is not possible and they have no ability to do it no matter how much sense it makes, instead they tried to force my information into an old account to make it work because they don't have the ability to manually fix this problem. They then told me they could not do it because you can't register an american unit to a canadian account. Why? I have no idea probably a quirk with their poorly implemented registration system.
so buyer beware you cannot guarantee that your ooma unit is not refurbished, if it is you may have to do what I did and play return tag with amazon until you get a unit that is new and not refurbished.
On the plus side the call quality with customer support was excellent. I had no issues with phone drop outs or weirdness caused by slow internet apparently my internet connection is adequate for good voip service. Apparently you can call their call centre from the ooma unit without being registered properly. Neat.
I'm not giving up on the service yet but I will probably update this review further if i continue getting bad units.
------------- UPDATE *5 Days later*
Okay i'm throwing in the towel. I just got my replacement Ooma box, just like the first one this one had one of its security seals broken but unlike the first one this one wasn't still attached to an old account. However when I tried to register it, I was told it needed a US area code to complete registration and I'm officially fed up. This service is awful and the company that provides it has no idea what they are doing. They have region locked their hardware and give no indication on the shipping box or on the equipment that this is an issue, a requirement, or any indication of what region the equipment is for. I would fault Amazon for storing US based equipment but I'm sure that if they knew there was a difference they wouldn't send US ooma equipment to Canada