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Sony WH-1000XM5/B Wireless Industry Leading Noise Canceling Bluetooth Headphones (Renewed)

4.4 4.4 out of 5 stars 845 ratings

Sustainability features

This product has sustainability features recognized by trusted certifications.

Pre-owned

Products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.

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Pre-owned Certified: Electronics Pre-owned Certified: Electronics

Pre-owned Certified products are inspected, cleaned and (if applicable) repaired to excellent functional standards. By purchasing Pre-owned Certified rather than new, customers can extend the life of the product, reduce electronic waste, and reduce the extraction of raw materials. These products are backed by the Amazon Renewed Guarantee. Pre-owned Certified is part of the Climate Pledge Friendly program that helps you discover and shop for more-sustainable products.

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Black
This product is inspected, tested, and refurbished, as necessary to be fully functional according to Amazon Renewed standards.

Purchase options and add-ons

Brand Sony
Model Name WH1000XM5/B
Color Black
Form Factor Over Ear
Connectivity Technology Wireless

About this item

  • This Certified Refurbished product is manufacturer refurbished, shows limited or no wear, and includes all original accessories plus a 90-day limited hardware warranty.
  • From airplane noise to people’s voices, our WH-1000XM5 wireless headphones with multiple microphone noise canceling keep out more high and mid frequency sounds than ever.
  • For total convenience, these Bluetooth headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically.
  • With up to 30 hours of battery life, you’ll have enough power even for long trips. If you need to charge in a hurry, you can get 3 hours' worth of charge after just 3 minutes with an additional USB-PD compatible AC adapter.
  • Carry your headphones effortlessly in the redesigned case.
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Price-29% $229.99
New Price:$328.00
$294.94$121.00$224.99-21% $259.90
New Price:$328.00
-20% $79.99
New Price:$99.99
Delivery
Get it as soon as Wednesday, Mar 27
Get it Mar 27 - 29
Get it as soon as Wednesday, Mar 27
Get it Mar 28 - Apr 3
Customer Ratings
Sound quality
4.4
4.6
4.5
4.4
4.7
4.1
Noise cancellation
4.3
3.7
4.4
4.6
5.0
3.9
Volume control
5.0
3.7
4.1
Battery life
4.5
4.5
4.4
Comfort
4.5
4.4
3.9
Sold By
Secondipity
Beach Camera Same Day Shipping
Best Service Sellerz Same Day Shipping (SN record)
OlympicWireless
Sole Providers
Lonestar Mobile
connectivity tech
Wireless
Wireless
Wireless
Bluetooth
Wireless
Wireless
headphones form factor
Over Ear
In Ear
On Ear
Over Ear
Over Ear
Over Ear
connector type
Stereo Mini Jack
wireless
wireless
wireless
wireless
wireless
noise control
active noise cancellation
active noise cancellation
active noise cancellation
active noise cancellation
active noise cancellation
active noise cancellation
cable feature
Without Cable
Without Cable
Without Cable
Without Cable
Without Cable
Without Cable, Retractable
control type
Voice Control
Voice Control
touch
Media Control
Voice Control
control,voice assistant

What's in the box

  • Headphones,Protective Case,Connection Cable,USB Cable
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    Sony WH-1000XM5/B Wireless Industry Leading Noise Canceling Bluetooth Headphones (Renewed)


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    What is Amazon Renewed?

    Amazon Renewed is your trusted destination for products that are inspected, tested, and refurbished as necessary to be fully functional.

    Quality you can afford

    Amazon Renewed products offer an affordable option so you can save on the brands you love.

    Products you can trust

    All products have been professionally inspected, tested, cleaned, and refurbished as necessary by Amazon-qualified suppliers.

    Purchases with an impact

    Your Amazon Renewed purchase extends the lifetime of this product and reduces electronic waste.

    Trusted coverage

    Your purchase is eligible for Amazon Renewed coverage in conjunction with Amazon's Return Policy and the A-to-z Guarantee.

    What should I expect to receive with my Amazon Renewed purchase?

    All Amazon Renewed purchases will come with accessories equivalent to those that shipped in the box when new. These items may not be original but will be compatible and fully functional. Amazon Renewed products will be packaged in either original packaging or in a new and clean cardboard box.

    In what condition can I expect my Amazon Renewed product to be?

    Product will be restored to its original factory settings and will be in one of the following cosmetic conditions Premium, Excellent, Good or Acceptable. Learn more
    Shop for smartphones, computers, laptops, tablets, home and kitchen appliances, game consoles, office products, and more. Visit Amazon Renewed

    Product Description

    This pre-owned or refurbished product has been professionally inspected and tested to work and look like new. How a product becomes part of Amazon Renewed, your destination for pre-owned, refurbished products: A customer buys a new product and returns it or trades it in for a newer or different model. That product is inspected and tested to work and look like new by Amazon-qualified suppliers. Then, the product is sold as an Amazon Renewed product on Amazon. If not satisfied with the purchase, renewed products are eligible for replacement or refund under the Amazon Renewed Guarantee.

    Sustainability features

    Sustainability features

    This product has sustainability features recognized by trusted certifications.

    Pre-owned

    Products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.

    As certified by
    Pre-owned Certified: Electronics Pre-owned Certified: Electronics

    Pre-owned Certified products are inspected, cleaned and (if applicable) repaired to excellent functional standards. By purchasing Pre-owned Certified rather than new, customers can extend the life of the product, reduce electronic waste, and reduce the extraction of raw materials. These products are backed by the Amazon Renewed Guarantee. Pre-owned Certified is part of the Climate Pledge Friendly program that helps you discover and shop for more-sustainable products.

    Learn more about this certification

    Part of
    Sustainability features
    Climate Pledge Friendly

    Customer reviews

    4.4 out of 5 stars
    4.4 out of 5
    845 global ratings

    Customers say

    Customers like the sleek design, clean sound, and comfortable fit of the headphones. They say the noise cancelling is the best they've heard from a headset and the volume is loud. Customers are also happy with the battery life, saying it lasts 30 hours on a full charge. They are also satisfied with the value. However, some customers have mixed opinions on performance, quality, and connectivity.

    AI-generated from the text of customer reviews

    117 customers mention89 positive28 negative

    Customers like the sound quality of the headphones. They say the sound is clean, it cancels out all the typical sounds on an airplane, and the noise canceling is the best they've heard from a headset. The volume is loud, but not as loud as they'd like it, and it's extremely lightweight, making listening for hours a breeze. The XM5 has much better phone call microphones, and highs come through very clear.

    "...separates Sony from others is all the little extras like adaptive noise canceling and ability to adjust ambient noise that gets filtered...." Read more

    "...The Sony have great bass, the Meze phones do as well...." Read more

    "...The noise cancelling works great BUT if you are really keen on noise canceling I’ve tried the XM4’s and in my opinion they work much better I could..." Read more

    "...Overall, I like the noise suppression and the sleek design of the headphones and I think it would definitely work for people who use the headphones..." Read more

    55 customers mention41 positive14 negative

    Customers like the comfort of the headphones. They say the design is comfortable, with soft yet firm ear muffs that cradle their ears. The case is very durable and premium feeling, and it's incredibly light, so you can barely feel them on your head. They fit well and don't hurt their ears, with matte plastic cups to the super silky leather ear pads and the velvety soft headband.

    "...My take on the Sonys -- they fit well and are comfortable for a few hours-..." Read more

    "...The headphones are very light so there’s no pressure and it completely envelops your ear so there’s no worries about getting ear aches after a while...." Read more

    "...The ear cups are very comfortable and the top cushioning is fine for short periods of time, but when using these headphones for several hours, the..." Read more

    "...GREAT but the Sony has much better noise canceling and is significantly more comfortable. Bose feels a little out of date...." Read more

    22 customers mention22 positive0 negative

    Customers appreciate the value of the headphones. They say it is well worth the price, a great way to save money, and one of the best values for a top quality Bluetooth headphone.

    "...of the Sony 1000/5’s is probably one of the best values for a top quality Bluetooth headphone currently available...." Read more

    "These headphones feel extremely professional. A bit bulky, but very much worth the bulk. The case is very durable and premium feeling..." Read more

    "...is ridiculous, but besides that, these headphones are unmatched for this price point. The experience is truly immersive...." Read more

    "...They are not cheap but well worth the price. He got the refurbished ones to save a little money and they are perfect...." Read more

    21 customers mention17 positive4 negative

    Customers like the appearance of the headphones. They mention that it has a sleek design, is magnificent, and well presented. Some say that the headphones are great for designers, and can match any outfit. They also appreciate the minimal yet intriguing design.

    "...Overall, I like the noise suppression and the sleek design of the headphones and I think it would definitely work for people who use the headphones..." Read more

    "...Design: Minimalistic yet intriguing design. I got the silver version which makes it pop out against my hair...." Read more

    "...too as they have a very nice modern sleek design and match with any outfit. If you have the extra money I really reccomend these" Read more

    "...The Sony is well designed and I do not have any ear pains, even after wearing them all day...." Read more

    20 customers mention16 positive4 negative

    Customers like the battery life of the headphones. For example, they mention it has a great battery life, with 30 hours on a full charge and 3 minutes of charging. Some appreciate the good noise cancelation.

    "...don’t even charge them for days sometimes weeks because of their great battery life...." Read more

    "...I haven't had any connectivity issues and the charge lasts a long time. Using my own fast charging cord, it charges fast." Read more

    "...Battery: More than happy with the battery, I would go multiple days with 2-4 hours of use each day on a single charge...." Read more

    "...The battery does drain quicker than I thought, but only if you use noise cancellation 24/7...." Read more

    54 customers mention37 positive17 negative

    Customers have mixed opinions about the quality of the headphones. Some say that they are high-quality, with impeccable sound. They are a fine set of headphones with a lot of features. However, others say that the quality is poor and the headphones are not impressive.

    "...But these are the best travel headphones and the best ANC headphones that have a more than satisfying sound quality." Read more

    "...The quality is great! The packaging was clearly put back together but the product itself looks brand new...." Read more

    "...But having such poor quality on such an important aspect just lessens it in my eyes...." Read more

    "...The excitement of unboxing these high-end headphones was unparalleled, as the packaging exuded quality and craftsmanship...." Read more

    36 customers mention25 positive11 negative

    Customers are mixed about the performance of the headphones. Some mention that it functions fairly well, has no issues, and is amazingly great. However, others say that it doesn't work, the left side stopped working, and the features didn't function properly.

    "Don’t be afraid to buy renewed. Came in new condition and work perfectly, plus u get a 90 day warranty if they didn't...." Read more

    "...the controls work well on the right ear cup. Volume up and down, play/pause, track back or advance to name a few...." Read more

    "...The headphones are damaged too. The left ear doesn’t function properly it sounds like the speaker itself is damaged...." Read more

    "...The sensor worked great and honestly if someone told me these were used I wouldn’t have known and probably wouldn’t have believed it after...." Read more

    26 customers mention9 positive17 negative

    Customers are mixed about the connectivity of the headphones. Some mention that it connects up to two devices at a time when you turn them on and automatically, while others say that it has connectivity issues and refuses to stay connected.

    "...the headphones over and over for around 5 minutes as it refuses to stay connected and I'm not sure why...." Read more

    "...Which is the only time I’d use a case. Audio quality is great. Pairs to two devices and controls are intuitive...." Read more

    "...headphones hinted at a superior audio experience, the disappointing connectivity issues ultimately led to a less-than-satisfactory user experience...." Read more

    "...With how awful the Bluetooth connectivity is it's hard to justify this price point...." Read more

    Sound great look great
    5 Stars
    Sound great look great
    The headphones look and sound great! It came with the case and cords and so far everything works just like it’s supposed to! I just received them today but so far I’m very pleased with my purchase.
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    Top reviews from the United States

    Reviewed in the United States on March 6, 2024
    Color: SilverVerified Purchase
    3 people found this helpful
    Report
    Reviewed in the United States on October 29, 2022
    Customer image
    5.0 out of 5 stars One of the top Bluetooth headphone sets available for the price
    Reviewed in the United States on October 29, 2022
    This “B” (renewed) version of the Sony 1000/5’s is probably one of the best values for a top quality Bluetooth headphone currently available.

    It’s a no-frills presentation with the Sony “B” when it arrives. Brown Amazon box, zippered headphone case in a plastic bag, 90 day warranty info, the plug-in cord (yes, you can plug these in AND use them as Bluetooth phones!) and the power cord - see the photo.

    For a really in-depth review of these phones, refer to John Darko’s review of them on Darko Audio on the web. John’s review covers all the finer points in great detail.

    John’s video was recorded on 10/11/22 and compares the Sony WH-5000XM5’s to Bowers and Wilkins Px7 s2’s which are also $399 - the same price as the new Sony model.

    My take on the Sonys -

    - they fit well and are comfortable for a few hours
    - they can be used as a corded phone by leaving the power off and just plugging them in
    - the fold flat but they don’t fold up like the version 1-4 did. That’s not a big deal for me, I travel with ear buds, not over ear phones.
    - the app has a LOT of flexibility for adjusting the sound and system.
    - the controls work well on the right ear cup. Volume up and down, play/pause, track back or advance to name a few.
    - audio evaluations are inherently subjective. I have a pair of Meze 99’s Classics that I use daily as well. The Sony have great bass, the Meze phones do as well. The mid-range on the Meze seems more refined but I’m using the Ifi Zen Can amp tuned for the Meze 99’s so it’s not really a fair comparison.
    - not a mark or any visible defect anywhere on the “B” version that I bought. They look and sound brand new.

    For rhe $130 off off list for the “B” versus new, I don’t think you can get a better sound quality and app flexibility from a closed, over ear cordless phone for the price. Hope that helps!
    Images in this review
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    19 people found this helpful
    Report
    Reviewed in the United States on August 31, 2023
    Color: SilverVerified Purchase
    Customer image
    Dee
    5.0 out of 5 stars I love them, the noise cancelling is good, the sound is rich, and they’re light.
    Reviewed in the United States on August 31, 2023
    So I got these refurbished and I was nervous. The quality is great! The packaging was clearly put back together but the product itself looks brand new. The noise cancelling works great BUT if you are really keen on noise canceling I’ve tried the XM4’s and in my opinion they work much better I could barely hear myself in those but in these I could hear my filter on my fish tank which is 4 feet away. The headphones are very light so there’s no pressure and it completely envelops your ear so there’s no worries about getting ear aches after a while. They have a touch sensor so you can pause/play, skip/rewind, skim, raise/lower the volume, and quiet the music down to have conversations. The sensor worked great and honestly if someone told me these were used I wouldn’t have known and probably wouldn’t have believed it after. I wonder if the person who used it before me even took it out the carrier cause they look so good. I love them.

    Thanks Amazon <3
    Images in this review
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    18 people found this helpful
    Report
    Reviewed in the United States on January 24, 2024
    Color: BlackVerified Purchase
    2 people found this helpful
    Report
    Reviewed in the United States on March 16, 2024
    Color: BlackVerified Purchase
    Reviewed in the United States on March 13, 2024
    Color: BlackVerified Purchase

    Top reviews from other countries

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    DURG
    5.0 out of 5 stars LA VERDAD MUY BUENA INVERSION
    Reviewed in Mexico on March 11, 2024
    Color: SilverVerified Purchase
    Jorge Ricardo Galindo Gomez
    5.0 out of 5 stars Très bon produit
    Reviewed in Canada on March 16, 2023
    Color: BlackVerified Purchase
    Shyam B
    5.0 out of 5 stars It's just brand new
    Reviewed in India on June 16, 2023
    Color: BlackVerified Purchase
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    Shyam B
    5.0 out of 5 stars It's just brand new
    Reviewed in India on June 16, 2023
    Outer box package was not good but inside the the product is super clean just like a new one with all branded accessories. Got it at 21. Headset is dam premium feel and good sound quality. And great features.
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    7 people found this helpful
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    YoMerita
    5.0 out of 5 stars Muy cómodos y excelente sonido
    Reviewed in Mexico on July 29, 2023
    Color: BlackVerified Purchase
    4 people found this helpful
    Report
    Mo Khan
    5.0 out of 5 stars Better than Bose quiet comfort 45 in every way
    Reviewed in Canada on January 21, 2023
    Color: BlackVerified Purchase