I have received 2 emails from their customer service department inquiring about the product and my satisfaction with the product. Im shocked to say the least. i work in the customer service area, in fact I run Customer Service, Field Service, and Install for the largest custom Cabinet Manufacturer on the west coast. So I know a thing or two about good customer service. Its rare these days to find a company that actually “cares” about what their customer think of their product.
I shopped around department stores, Sears, JC Pennies, Macy’s, Farberware, various smaller mall type kitchen gadget places, looking for some good utensils. This was the first set I was actually prepared to spend some money on (I’ve owed several of the cheap $20 kits including everything and a container) first off I had no idea utensils fetched such a premium, I had a hard time finding anything of decent quality for less than $75-$100, even those kits were incomplete, only 4-5 items, and weird configurations. So I resorted to Amazon, as I find myself doing more and more every day. Your utensils came up. I read all the reviews, and most seemed to agree there is good value in the price. Beings that they are $25-$50 cheaper than anything I found, I thought I’d try them. My wife and I share cooking duties, so I find myself in the kitchen fairly often, and I am passionate about cooking.
I’ll give you my honest take on the utensils.
At first the rubbery tool portion of the utensil was awkward, more because I’ve never had a utensil like this before, everything I’ve had in the past has been hard, either wood or hard plastic. After adjusting my mind to it, the functionality of the “flexible” tips is amazing. they’re not too flexible, they hold firm when required and bend when needed.
The handles are comfortable, and fit the hand nice, overall the utensil feels well balanced, and well built
They seem to clean off well, I hand wash all my knives and utensils, my Children on the other hand, tend to resort to the DW, so they have seen some trips to the DW and I have not noticed any wear from this as of yet.
My favorite tool is the Large Soup Screen Lately thingy, I was excited to try it, and it works amazing!
For the price, I think they are of better quality than the stuff I found in the large box stores that cost twice as much. I would recommend these to anyone looking for new utensils. Definitely worth the price.
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Reviews with images
Would not purchase again . . .
Sometimes you agree with the masses and sometimes you don't. I've had this set for two years now and I would not purchase it again. The utensils are made of silicone and they are dishwasher safe. However, there are parts where the silicone doesn't have metal underneath. It means that you get "floppy" performance from the utensils. It also leads to cracks in the material, since there's nothing underneath to support it when it gets bent or used. Two perfect examples of this design flaw are the soup ladle and the pasta server. The ladle's "cup" has nothing underneath the silicone, so it moves around A LOT. That's not a problem when you are serving the first two or three servings of soup, but the last serving or two is almost impossible to retrieve; the ladle bends against the pot, so you literally can't get the remaining soup out. The pasta server has its own issues. It has a small amount of metal under the "forks" supporting the silicone, but the metal doesn't extend to the end of the tip. One of the "forks" tore because the mild stress on the unsupported portion of silicone tip caused it to crack. It's not like we have been rough with the utensil set either. They've only touched food, been displayed in a crock (not in a drawer, where they could get scratched or cut by other utensils), or been inside our dishwasher. My last complaint is trivial but if I had noticed this before, I would have been turned off from purchasing the set. Each utensil has a heart cut-out on the handle. If I were 21 and in college, that would be adorable. I'm not though and my boyfriend is not exactly the type to love hearts on his cooking gear (what adult would, if we're being honest). I definitely would look elsewhere. Learn from my mistake: make sure the utensil set you buy is metal completely coated by silicone, not just silicone with some metal underneath. It's a distinction with a HUGE difference in performance and long-term wear-and-tear.
Top reviews from the United States
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Reviewed in the United States on October 17, 2016
I love the fact that they are resistant to the hit exposure while cooking, but If it happen to you as happened to me, I let the spoon placed on the electric stove for a while, it will melt or "reduce the size" kind of contract the material. In another hand, if you push or press to much into the spatula, it will flex (in the join with the metal and silicone), you can return it to the original position, but I wonder how many times it can happen before it brakes if it will do, but taking about the break point, it could be the one. This is the only faul I see in this set, otherwise than that, I love it and I use it every day 3 times at day.
I would buy them again if I need it.
I love this utensils, would buy them again if I need it.
Reviewed in the United States on October 17, 2016
This set is beautiful, durable, elegant and super usable. I display them in my utensil hanger. I matches all my kitchen stainless steel decoration also.Reviewed in the United States on October 17, 2016
I love the fact that they are resistant to the hit exposure while cooking, but If it happen to you as happened to me, I let the spoon placed on the electric stove for a while, it will melt or "reduce the size" kind of contract the material. In another hand, if you push or press to much into the spatula, it will flex (in the join with the metal and silicone), you can return it to the original position, but I wonder how many times it can happen before it brakes if it will do, but taking about the break point, it could be the one. This is the only faul I see in this set, otherwise than that, I love it and I use it every day 3 times at day.
I would buy them again if I need it.
Images in this review
Reviewed in the United States on September 25, 2017
Reviewed in the United States on February 27, 2018
Sometimes you agree with the masses and sometimes you don't. I've had this set for two years now and I would not purchase it again. The utensils are made of silicone and they are dishwasher safe. However, there are parts where the silicone doesn't have metal underneath. It means that you get "floppy" performance from the utensils. It also leads to cracks in the material, since there's nothing underneath to support it when it gets bent or used. Two perfect examples of this design flaw are the soup ladle and the pasta server. The ladle's "cup" has nothing underneath the silicone, so it moves around A LOT. That's not a problem when you are serving the first two or three servings of soup, but the last serving or two is almost impossible to retrieve; the ladle bends against the pot, so you literally can't get the remaining soup out. The pasta server has its own issues. It has a small amount of metal under the "forks" supporting the silicone, but the metal doesn't extend to the end of the tip. One of the "forks" tore because the mild stress on the unsupported portion of silicone tip caused it to crack. It's not like we have been rough with the utensil set either. They've only touched food, been displayed in a crock (not in a drawer, where they could get scratched or cut by other utensils), or been inside our dishwasher. My last complaint is trivial but if I had noticed this before, I would have been turned off from purchasing the set. Each utensil has a heart cut-out on the handle. If I were 21 and in college, that would be adorable. I'm not though and my boyfriend is not exactly the type to love hearts on his cooking gear (what adult would, if we're being honest). I definitely would look elsewhere. Learn from my mistake: make sure the utensil set you buy is metal completely coated by silicone, not just silicone with some metal underneath. It's a distinction with a HUGE difference in performance and long-term wear-and-tear.
Images in this review
