Top critical review
1.0 out of 5 starsGreat until it failed in only a few months
Reviewed in the United States on February 23, 2023
I was very pleased with this card, especially catching it on sale and upgrading from a GTX 2080. Solid jump in performance, quiet fans, plug n play install and was good to go.
Feb 2023 - Card fails. The LED spine board blinks yellow on start and will power the display briefly, then blinks off and the monitor goes into sleep mode as if it had no signal.
I have an IT background and built literally hundreds of PCs.. tested thoroughly and very clear that the card itself failed.
My poor rating is purely with Zotec and their support, or utter lack thereof for this purchase. The card is still within warranty period.
Called support, who did almost nothing, asked no real questions, and insisted if I wanted support I should email them including pics and video of the behavior.
Emailed support with proof of purchase, card model number and serial number, pics of info and video of behavior.
Support person 1 responds asking for the info I have already provided...
(respond)
Support person 2 responds and asks for the same info again..
(respond)
Support person 3 responds and ask for the same info yet again, and suggests I change the power supply, or can I try a different video card, or swap out my motherboard. Again provided full detail on behavior, PC powers up properly, card seated fully, 1600w PSU so power is not a problem. A generic ask of changing every other piece OTHER than the video card is unreasonable and is a deflection from actually dealing with the card.
(respond yet again, provide info yet again including detailed information and ask yet again about the yellow LED blink behavior which is new, and appears to be error related)
Support person 4 responds asking for the same information again, and also telling me that IF I RMA the card back and its my fault, they will bill me for shipping both to them and back to me.
If their goal was to drive me away and not have to deal with a failed video card, they have succeeded. I have eaten a 20% restocking fee from Amazon, as that is LESS painful than dealing with this garbage company and their subpar product. I bought a replacement from a different bigger company with more reliable products.
The card was fine until it failed, but if this is an example of how the company supports their products, I strongly suggest not buying from them EVER.
Do not buy from Zotac or this card.
